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Customer Service
Technical Support Team Leader
@Virtual Staff 365
[Hiring] Technical Support Team Leader @Virtual Staff 365
Mar 28, 2025 - Virtual Staff 365 is hiring a remote Technical Support Team Leader. 💸 Salary: unspecified. 📍Location: Philippines.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves taking on a leadership position in a fast-paced, innovative environment.
- Lead, coach, and mentor a team of Technical Support Representatives
- Oversee daily operations, ensuring service levels are met and exceeded
- Handle escalations and assist in resolving complex technical issues
- Monitor team performance and provide regular feedback and reports
- Develop training initiatives to enhance technical knowledge and efficiency
- Collaborate with internal teams to improve support processes and customer satisfaction
- Maintain a strong customer-focused approach while managing multiple priorities
Qualifications
- Experience in a technical support or helpdesk leadership role
- Strong background in troubleshooting technical products or systems
- Excellent problem-solving, communication, and leadership skills
- Ability to coach and develop a team to deliver high-quality customer support
- Familiarity with helpdesk/ticketing systems and remote troubleshooting tools
- Highly organised with strong attention to detail and the ability to multitask
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian business hours)
- Full-time job
- HMO
- Annual leave
- Christmas Bonus equivalent to 1 month's wage (pro-rata)
Company Description
VirtualStaff365 is an Australian-based company that seeks out exceptional talent.
- All our staff work for our Australian clients in the comfort of their homes, as all our positions are home-based.
- This allows us to seek candidates in the Philippines, as working hours are closely aligned with our clients.
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| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
