[Hiring] Technical Support Representative @Virtual Staff 365
Mar 28, 2025 - Virtual Staff 365 is hiring a remote Technical Support Representative. đź’¸ Salary: unspecified. đź“ŤLocation: Philippines.
Role Description
As they expand, they are looking for a Technical Support Representatives to join their team.
Job Responsibilities:
-
Technical & Customer Support
- Served as the first point of contact for Level 1 technical support queries from customers, service agents, and retailers.
- Respond to email support requests and service desk tickets through Freshdesk.
- Guide customers on product setup, troubleshooting, and correct usage.
- Maintain clear and accurate customer communications and service records.
- Escalate complex product or customer issues to the Team Leader or Service Manager.
- Process and arrange parts/products for warranty replacements.
-
Ticket Management & Reporting
- Review and prioritise support tickets, ensuring timely resolution.
- Convert email inquiries into service desk tickets, following company SOPs.
- Provide weekly and monthly performance reports on support trends and customer issues.
-
Product & Process Knowledge
- Stay updated on new and existing product documentation to effectively resolve queries.
- Review and understand company policies, processes, and support systems.
- Participate in team meetings, training, and performance reviews.
Qualifications
- Experience in remote customer service, technical support, or consumer electronics support.
- Strong problem-solving skills and ability to quickly learn new products.
- Experience using service desk ticketing systems (e.g., Freshdesk).
- Excellent English communication skills (spoken and written).
- Strong organisational and prioritisation skills for managing support tasks.
- Proficiency in Microsoft Office applications.
- Knowledge of automotive or consumer electronics is a plus.
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian business hours)
- Full-time job
- HMO
- Annual leave
- Christmas Bonus equivalent to 1 month's wage (pro-rata)
Company Description
VirtualStaff365 is an Australian-based company that seeks out exceptional talent. All our staff work for our Australian clients in the comfort of their homes, as all our positions are home-based. This allows us to seek candidates in the Philippines, as working hours are closely aligned with our clients.
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| đź“Ť | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
