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Customer Service
Customer Success Associate
@B12
[Hiring] Customer Success Associate @B12
Apr 02, 2025 - B12 is hiring a remote Customer Success Associate. 💸 Salary: unspecified. 📍Location: USA, Argentina, Philippines, Mexico.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are hiring an enthusiastic Customer Support Associate to support our growing Customer Success team. You will utilize your interpersonal and relationship-building skills to help resolve customer requests in a timely manner.
- Manage email, phone, and chat communication with customers as a primary contact for questions, concerns, or additional features for their website.
- Support long-term customers with the management of their web presence, assisting with questions about their website's direction.
- Learn the tools of our web design suite and assist customers with small design tasks.
- Contribute to Knowledge Base/FAQ and other customer-facing support resources.
Qualifications
- 2+ years of experience supporting American clients or customers in an external-facing role.
- Quick and clear writer, highly proficient in English, and an amazing communicator.
- Experience in web design, helping launch and manage websites.
- Empathy for small business users and ability to quickly grasp their issues.
- Comfortable managing time and deciding amongst competing priorities.
- Patient, thoughtful, encouraging, and calm demeanor.
- Familiarity with managing third-party integrations on websites.
- Enjoy learning and teaching.
- Care about and want to contribute to our mission of helping people do meaningful work.
- Willing to work full-time, 8 hrs/day (9am - 5pm US Eastern Standard Time, New York).
Requirements
- No minimum number of years of experience required; talent and interest are highly favored.
- Encouragement to apply even if you don’t match all items listed.
- B12 is a safe place for human beings; particularly encouraging applications from women, people of color, underrepresented minorities, and members of the LGBTQIA community.
How to apply
- A pointer to your CV, resume, LinkedIn profile, or any other summary of your career so far.
- Some informal text introducing yourself and what you are excited about.
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| 📍 | Be aware of the location restriction for this remote position: USA, Argentina, Philippines, Mexico |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA, Argentina, Philippines, Mexico
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA, Argentina, Philippines, Mexico |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
