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Customer Service
Onboarding Manager
@Apollo.io
[Hiring] Onboarding Manager @Apollo.io
Apr 02, 2025 - Apollo.io is hiring a remote Onboarding Manager. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Onboarding team is responsible for providing a confidence-inspiring experience to our customers, as we are the first team the customers will experience in their journey with Apollo. We aim to design an easy and seamless implementation process for an often complex sales engagement tool.
- Instill confidence in our customers, creating approachability and transparency
- Coordinate project implementation activities with both external and internal stakeholders
- Provide technical directions and troubleshoot technical issues
- Facilitate internal and external escalations where necessary
- Present effectively and communicate clearly, tying back the product experience to customer use cases
Qualifications
- Onboarding experience: managing complex integration processes with 3rd party tooling, such as SFDC, Marketo, Hubspot, Zapier a plus
- Ability to communicate, present to, and influence key stakeholders of the customer’s organization
- Strong problem-solving skills and verbal and written communication skills
- Excellent listening, negotiation, and presentation abilities
- Proven skill with juggling multiple projects at a time while maintaining strong attention to detail
- Gratitude, a sense of purpose, and a kind and generous demeanor
- Sense of urgency and commitment to timely customer responses
Requirements
- 3+ years of total work experience; startup and/or SaaS experience a plus
- 2+ years of experience in client-facing implementation and/or technical account management
- Experience working with clients spanning a wide range of industries
- Deep knowledge that spans one or more of the following domains: SaaS, Operations, or Sales
- Proven track record of delivering results in a dynamic startup environment
- Adaptable with the ability to pick up new technologies, assess situations quickly, and look for smarter, better ways to achieve goals
- Creative and analytical problem-solving skills
- Enthusiastic and high energy, but also poised, confident and extremely professional
Benefits
- Driven by a shared mission to help our customers unlock their full revenue potential
- Extreme ownership of our work
- Focus and urgency in our actions
- Investment in your growth with resources, support, and autonomy
- Collaboration across departments
- Encouragement of bold ideas and courageous action
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
