[Hiring] Client Services Manager @Urrly
Apr 02, 2025 - Urrly is hiring a remote Client Services Manager. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
Role Description
This role involves managing client relationships and ensuring high-quality service delivery in healthcare operations.
- Serve as the day-to-day contact for assigned payor clients, ensuring smooth implementation and high-quality service delivery.
- Lead client onboarding, including contract execution, configuration, launch, and transition to production.
- Coordinate with internal teams—including marketing, legal, and compliance—to gain approvals for communications and materials.
- Build and manage production plans that meet client goals for volume, quality, and revenue.
- Proactively identify operational challenges and lead resolution efforts to maintain service levels and client satisfaction.
- Track client escalations, provide timely updates, and serve as the internal advocate for your accounts.
- Share client feedback, insights, and risks internally to support continuous improvement.
- Conduct regular business reviews with clients to present performance insights and align on forward strategy.
Qualifications
- Direct experience working with payor clients, ideally Medicare Advantage plans or other value-based care organizations.
- Previous experience supporting in-home clinical assessments or mobile healthcare delivery models.
- Minimum 5 years of client service, account management, or healthcare operations experience.
- Strong knowledge of HIPAA, HEDIS, NCQA, and risk adjustment programs.
- Exceptional communication and interpersonal skills, with the ability to build trust across both client and internal teams.
- Experience managing complex project timelines, cross-functional stakeholders, and client expectations.
- Comfortable analyzing performance data and translating it into client-facing insights and recommendations.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint) and project tracking tools.
Why It Matters
This is more than a typical client-facing role. You're not just managing relationships—you're helping reshape how healthcare reaches people where they live. If you know the payor landscape, understand in-home care delivery, and thrive in high-growth environments, we want to hear from you.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
