[Hiring] Contact Center Support Specialist @Fiserv Solutions LLC
Mar 22, 2025 - Fiserv Solutions LLC is hiring a remote Contact Center Support Specialist. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
Role Description
You will work directly with customers to troubleshoot remote deposit and digital check scanner products. You'll support high call volume caseloads and will have an opportunity to ensure a customer experience and order success.
- Respond to inquiries that are highly complex in nature and diagnose issues.
- Support application, IT hardware and software products.
- Handle problem recognition, research, isolation, and resolution steps.
- Own issue resolution and coordination with external resources to include product development as well as external software and hardware partners.
- Provide escalation level technical support.
Qualifications
- High school diploma or equivalent.
- Minimum 1 year of experience in a technical support role.
- Experience installing and troubleshooting software or hardware.
Requirements
- Knowledge of firewalls and drivers.
- Experience providing support via remote desktop.
Company Description
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries.
- One of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years.
- One of Fast Company’s Most Innovative Companies.
- A top scorer on Bloomberg’s Gender-Equality Index.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 22, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
