Help Desk Associate @Berkowitz Pollack Brant Advisors + CPAs, LLP

[Hiring] Help Desk Associate @Berkowitz Pollack Brant Advisors + CPAs, LLP

Mar 25, 2025 - Berkowitz Pollack Brant Advisors + CPAs, LLP is hiring a remote Help Desk Associate. 💸 Salary: unspecified. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Help Desk Technician is responsible for providing user-end support of desktop and network hardware and software.

Responsible for the routine operation of computers and related peripherals; acting as the initial point of contact for users.
Troubleshoot applications and associated hardware.
Maintain and update the Helpdesk database and maintain current software and hardware information as well as user issues and resolution.

Essential Functions:

Provides basic technical support and assistance to clients via email, phone, and/or other remote methods.
Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance.
Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction.
Documents client interactions, including details of inquiries, complaints, comments, and actions taken.
Respond to telephone calls, e-mail, and personnel requests for technical support.
Ensures a timely resolution to customer requests.
Maintain a log of computer activities and problems within Helpdesk software.
Provide internal office support for all office software applications and end user hardware.
Troubleshoot and support PCs, printers, and other hardware.
Act as a liaison with external software and systems support people.
Assist in maintaining hardware inventory.
Monitor status of systems and report problems as necessary.
Install, test, update, and configure software and hardware on workstations.
Respond to emergency calls or network related failures based on “On Call Schedule.”
Works under the close direction of senior personnel in the functional area.

Qualifications

Good customer service and communication skills.
Proven proficiency installing and troubleshooting PCs.
Able to work in a team environment.
Able to deal with high stress situations.
Possesses a basic understanding of the organization's products and services but escalates more complex inquiries.
Possesses a moderate understanding of general aspects of the job.

Requirements

Working Conditions

Normal office hours are 7:00 a.m. to 4:00 p.m., 8:00 a.m. to 5:00 p.m., or 10:00 a.m. to 7:00 p.m. based on shift schedule.
Monday through Friday.
Occasional overtime may be required.
Yearly hours expectation is 2150.
There may be occasional travel between offices and possibly overnight to out-of-town continuing professional education meetings.

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Before You Apply

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Customer Service

Salary 💸 unspecified	Remote Location USA
Job Type full-time	Posted Mar 25, 2025

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.