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Client Success Manager @Healthcare Systems and Technologies, LLC

[Hiring] Client Success Manager @Healthcare Systems and Technologies, LLC

Mar 26, 2025 - Healthcare Systems and Technologies, LLC is hiring a remote Client Success Manager. đź’¸ Salary: unspecified. đź“ŤLocation: USA.

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Role Description

The Client Success Manager will be responsible for the pro-active outreach to all HST clients (both corporate and non-corporate accounts) post transition to support to ensure the overall product utilization is meeting the goals that were set by the client pre-sale. This role is vital to HST as it both retains current client relationships and builds upon them, ensuring their continued success and growth of the HST product line.

  • Serves as a point-of-contact, advocate, problem solver, and trusted advisor for defined set of clients, proactively improving client health and satisfaction.
  • Works professionally with all levels of clients' management teams including Center Administrators, Billing Office Managers, and both the clinical and billing staff.
  • Provides continuity in timeline of client relationship through warm hand-off from Client Services team, and gently eases client into an operational flow conducive to success.
  • Initiates and executes a defined cadence of outreach to assigned clients that is reflective of overall Client Success outreach communication and management plan.
  • Actively tracks the department’s and Growth Organization’s Objectives and Key Results (OKRs) and drives the meeting and exceeding of those goals and how their role directly impacts them.
  • Collaborates cross-functionally with other areas of the HST organization: Support, Training, Product, and Sales to identify areas of internal process improvement and drive feedback-based evaluation.
  • Utilizes the CRM system to accurately log, track, and report information pertinent to a client’s overall presence and success within the HST portfolio.
  • Serves as an escalation resource for clients.
  • Processes and manages any down sell or churn opportunities that come through.

Qualifications

  • Associate’s degree preferred.
  • Prior client success experience (1-2 years) preferred.
  • ASC billing and collections experience desired.
  • Ability to communicate, present and influence at all levels of an organization, including Executive and C-level.
  • Proficient in CRM software including logging, tracking, and reporting upon client data.
  • Working knowledge of surgery center and healthcare industry preferred.
  • General familiarity with cloud-based applications and technologies is a plus.
  • Ability to create, manage, and grow relationships with clients while having intuition and anticipation of customers’ needs and match with appropriate product and service.
  • Comfort with working under pressure in a fast-paced environment.

Benefits

  • Remote work environment
  • Health benefits paid for employee
  • Flexible Paid Time Off Policy
  • 11 company holidays per year
  • Paid parental leave
  • 401K with matching contributions
  • Learning and development allowance
  • A diverse, inclusive, and fun team!

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Back to Remote jobs  >   Customer Service
Client Success Manager @Healthcare Systems and Technologies, LLC
Customer Service
Salary đź’¸ unspecified
Remote Location
USA
Job Type full-time
Posted Mar 26, 2025
Apply for this position Unlock 54,736 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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