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Customer Service
Clinical Concierge Agent
@Allara Health
[Hiring] Clinical Concierge Agent @Allara Health
Apr 06, 2025 - Allara Health is hiring a remote Clinical Concierge Agent. 💸 Salary: $20 per hour. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves providing compassionate, detail-oriented support to both providers and patients, ensuring seamless communication and efficient coordination of medical needs.
- Support Allara’s patients and providers by ensuring that lab orders, prescription refills, and pre-authorizations are fulfilled accurately and promptly.
- Manage faxed requests, medical documentation, and patient forms while ensuring compliance with healthcare regulations.
- Relay provider updates, care recommendations, and medical actions to patients professionally and compassionately.
- Provide empathetic, patient-centric support via phone, email, and in-app messaging, ensuring timely and accurate responses.
- Assist patients with scheduling, telehealth services, and general inquiries about their care plans and Allara’s offerings.
- Offer personalized assistance, helping patients navigate their healthcare journey with compassion and professionalism.
- Ensure accuracy in relaying patient information between providers, patients, and internal teams.
- Stay informed about Allara’s clinical workflows and processes to provide seamless provider support.
Qualifications
- 1.5+ years of experience in a support role, such as medical reception, patient coordination, or telehealth support.
- Strong verbal and written communication skills, with the ability to build rapport and navigate complex conversations.
- Exceptional attention to detail.
- Ability to problem-solve creatively, ensuring smooth coordination of medical requests.
- Strong technical skills, comfortable navigating multiple systems and working with sensitive data.
- Medical reception experience and familiarity with Electronic Health Records (EHR) systems preferred.
- A quiet, private workspace with reliable internet to support confidential patient communications.
Benefits
- 1099 Contractor role, up to 40 hours per week
- Compensation: $20 per hour
- 100% remote within the U.S.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$20 per hour
|
Remote
Location
USA
|
|
Job Type
contract
|
Posted
Apr 06, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
