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Customer Service
Accounting Customer Support Specialist
@Vantaca
[Hiring] Accounting Customer Support Specialist @Vantaca
Mar 30, 2025 - Vantaca is hiring a remote Accounting Customer Support Specialist. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
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Role Description
The Accounting Customer Support Specialist is a key component of Vantaca’s unwavering commitment to the customer experience by helping further establish our reputation as a company that offers excellent customer support. Their work orientation is driven by being a self-starter motivated by task accomplishment, both individually and collaboratively.
- Work closely with team members to resolve customer queries
- Recommend solutions and guide product users through features and functionalities
- Dynamic problem solver that isn't afraid to push boundaries
- Support a team of talented individuals to achieve the same goals
Accountability Key Initiatives
- Providing excellent customer experience
- Response timeliness & quality to support inquiries
- Assist customers with product configurations
Success Metrics
- Progressively ramp up to 40 assigned tickets per week
- Achieve SLA’s
- 100% Answer Rate
- CSAT of X (phones)
Requirements
- Handle incoming customer inquiries via phone, email, Zendesk, etc.
- Provide basic product information and assistance
- Log customer interactions and resolutions in the system
- Escalate complex issues to higher-tier support when necessary
- Consistently deliver excellent customer service by meeting company-wide service level agreements regarding client response time
- Utilize customer relations and support technologies to manage and understand the client's needs and perspective
- Collaborate with colleagues and managers to find the best solutions to client matters
- Learn how to identify and analyze trends in support requests to aid in resolving client needs while establishing process and product improvements
- Become a Vantaca subject matter expert through the completion of content specific certification courses
Qualifications
- Bachelor’s degree or equivalent experience in software support, IT, accounting, finance, communications or other related fields
- Accounting Knowledge/HOA/Quickbooks/Vantaca
- Familiarity with Windows-based computer systems
- Familiarity with IOS and Android platforms
- Ability to work in a fast-paced environment
- Ability to troubleshoot and problem solve
- Exhibited understanding of how to provide a quality customer experience and support colleagues in managing client relationships
- Open to feedback and coaching from mentor(s)
- Phenomenal communication skills, your communication with everyone is professional, positive, and constructive
- Innovative problem-solver
- Well-established work ethic
Benefits
- Our eNPS is +62! (Google it, that is great).
- Benefits: Medical, Dental, and Vision kick in day one.
- Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year).
- 401K with Company Match.
- Remote Flexible - come to the office when needed.
- Great parental leave benefits.
- Named on Inc 5000 list of America’s Fastest Growing Private Companies (2021, 2022 and 2023).
- Named on Inc 5000 Vet 100 Private Companies list multiple years in a row.
- 2021 Winner of Coastal Entrepreneur Award, Technology Category.
- Active employee-led Culture Committee.
- Ongoing industry and professional development trainings available to all employees.
- Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community.
- We’re playing offense to win! Our product market fit and our world-class employees make us the leader in our space. We’re building something cool and people like it here.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 30, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
