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Customer Service
Customer Support Specialist
@Vantaca
[Hiring] Customer Support Specialist @Vantaca
Mar 26, 2025 - Vantaca is hiring a remote Customer Support Specialist. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Customer Support Specialist is a key component of Vantaca’s unwavering commitment to the customer experience by helping further establish our reputation as a company that offers excellent customer support.
- Work closely with team members to resolve customer queries
- Recommend solutions and guide product users through features and functionalities
- Dynamic problem solver that isn't afraid to push boundaries
- Support a team of talented individuals in delivering excellent customer experience
Qualifications
- Bachelor’s degree or equivalent experience in software support, IT, accounting, finance, communications or other related fields
- Accounting Knowledge/HOA/Quickbooks/Vantaca
- Familiarity with Windows-based computer systems
- Familiarity with IOS and Android platforms
- Ability to work in a fast-paced environment
- Ability to troubleshoot and problem solve
- Exhibited understanding of how to provide a quality customer experience
- Open to feedback and coaching from mentor(s)
- Phenomenal communication skills
- Innovative problem-solver
- Well-established work ethic
Requirements
- Handle incoming customer inquiries via phone, email, Zendesk, etc.
- Provide basic product information and assistance
- Log customer interactions and resolutions in the system
- Escalate complex issues to higher-tier support when necessary
- Consistently deliver excellent customer service by meeting company-wide service level agreements regarding client response time
- Utilize customer relations and support technologies to manage and understand the client's needs and perspective
- Collaborate with colleagues and managers to find the best solutions to client matters
- Learn how to identify and analyze trends in support requests
- Become a Vantaca subject matter expert through the completion of content specific certification courses
Benefits
- Medical, Dental, and Vision kick in day one
- Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year)
- 401K with Company Match
- Remote Flexible - come to the office when needed
- Great parental leave benefits
- Named on Inc 5000 list of America’s Fastest Growing Private Companies (2021, 2022 and 2023)
- Named on Inc 5000 Vet 100 Private Companies list multiple years in a row
- 2021 Winner of Coastal Entrepreneur Award, Technology Category
- Active employee-led Culture Committee
- Ongoing industry and professional development trainings available to all employees
- Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
