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Customer Service
Senior Technical Support Engineer
@Binance
[Hiring] Senior Technical Support Engineer @Binance
Mar 30, 2025 - Binance is hiring a remote Senior Technical Support Engineer. 💸 Salary: competitive salary and company benefits. 📍Location: Latin America (LATAM), Europe, APAC.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role will involve investigating and resolving technical questions related to API programming issues, and cover global institutions such as HFTs and algo/quant funds.
- Provide technical support and handle urgent escalation from high profile institution customers for API trading related issues in a production environment with high-volume transactions.
- Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team.
- Work closely with product and developer teams in global offices, participate and follow up in iteration, release and roadmap planning timely.
- Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization.
- High responsibility in continuous improvement in service quality and efficiency.
- Ability to provide coaching, training, identification, optimization and documentation of the customer or business support processes.
Qualifications
- Over 5 years of experience in technical roles.
- Bilingual English/Mandarin is required to be able to coordinate with internal and external stakeholders.
- Strong team collaboration and internal communication skills.
- Understanding of software development methodologies and coding standards.
- Ability to present or explain fluently to engineers, product managers, and clients.
- Bachelor's or Master's degree in Computer Science, Mathematics, or related scientific disciplines.
Requirements
- Experience in developing and maintaining quantitative trading systems.
- Strong data analysis skills, with an understanding of data analysis in trading markets (not limited to cryptocurrency markets).
- Experience in designing and developing large-scale systems.
- Experience in migrating large-scale systems to cloud platforms, with familiarity in hybrid cloud architectures.
- Familiar with common open-source frameworks and tools, with experience participating in open-source projects.
Benefits
- Shape the future with the world’s leading blockchain ecosystem.
- Collaborate with world-class talent in a user-centric global organization with a flat structure.
- Tackle unique, fast-paced projects with autonomy in an innovative environment.
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
- Competitive salary and company benefits.
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).
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️
| 📍 | Be aware of the location restriction for this remote position: Latin America (LATAM), Europe, APAC |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
competitive salary and company benefits
|
Remote
Location
Latin America (LATAM), Europe, APAC
|
|
Job Type
full-time
|
Posted
Mar 30, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Latin America (LATAM), Europe, APAC |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
