Get daily remote job opportunities in your inbox

No middlemen, no spam, no infinite scrolling.

Get relevant job opportunities, one email at a time.

Unsubscribe at any time.

Back to Remote jobs  >   Customer Service
Associate, Member Services Member Management @Webster Servicing LLC

[Hiring] Associate, Member Services Member Management @Webster Servicing LLC

Apr 03, 2025 - Webster Servicing LLC is hiring a remote Associate, Member Services Member Management. 💸 Salary: $19.00 to $21.00 usd. 📍Location: USA.

At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors. Are you ready to join us? Job Summary: To provide world-class customer service to our accountholders through performance of operational functions encompassing processing of customer enrollments. Maintain compliance with Federal and State regulations as well as Webster/HSA Bank policies and procedures. Meet/exceed individual service goals and demonstrate operational excellence. Proven proficiency in all major skill sets. Demonstrated self-motivation, flexibility, problem solving and decision-making skills. Responsibilities: Process Employer and Partner electronic enrollment files and customer paper enrollments in a responsible, timely and accurate manner Perform business partner outreach through the appropriate channels to resolve issues Communicate and reinforce changes in operational policies and procedures. Resolve problems on a case-by-case, customer-by-customer basis which may include policy, procedure, process, compliance and risk assessment Assist in training of new Enrollment Associates Participate in project testing or as subject matter expert as required Prioritize and perform multiple tasks at the same time Take ownership of escalated issues and report systems or policy issues to appropriate parties Act as an advocate for the customer by submitting feedback through appropriate channels Consistently meet/exceed all customer service standards Model behavior consistent with Operations customer service standards, policies and procedures Review, update and/or create new operational procedures as needed Other duties as assigned by Supervisor/Manager REQUIREMENTS: Education: High School / GED required Continuing education in Business or Finance desired Experience: 2 years of experience in data entry and analysis, in a financial or healthcare setting preferred Prior experience entering personal information for enrollment purposes desired Proficiency in Microsoft Office, specifically Excel required Job Skills / Knowledge: Strong customer service skills Strong interpersonal skills Excellent verbal and written communication skills Possesses the ability to maintain the strictest confidentiality of company and customer information Ability to effectively multi-task Excellent organizational skills with attention to detail Ability to work with a diverse work force and customer base Demonstrates flexibility and adaptability. Handles day-to-day challenges confidently and willing to adjust to multiple demands, shifting priorities, and rapid change Ability to effectively and efficiently use a variety of technologies and software programs Strong commitment to achieving personal growth and success Physical Demands & Working Conditions: Typical office environment / working conditions Must remain at workstation for long periods of time Heavy keyboard/mouse usage required (repetitive movements) Work Hours: Standard 40 hours, Monday to Friday. Flexible, consistent 8-hour shift can be chosen starting between the hours of 7:00AM and 9:00AM central time and ending between the hours of 3:00PM and 5:00PM central time Ability to work a rotating shift requiring individual to be online until 4:00pm central time one week per month, with some nights and occasional weekends required Overtime hours will be mandated as necessary Annual peak season PTO subject to limited availability during peak processing times from the 1st week of December through the 1st week of January Remote Access: Remote processing is required to support business needs. Internet access is the responsibility of the employees The estimated salary range for this position is $19.00USD to $21.00USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation. #LI-BY1 #LI-REMOTE All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We partner with our clients to help them achieve meaningful health and wealth outcomes through and beyond lifecycle with personalized, data-rich digital experiences. We help over 3 million individuals and 30,000 employers of all-sized companies, nationwide, maximize their employee benefits. And we work with approximately 6,500 agents, brokers and consultants who serve employers. We continue to challenge the status quo and harness innovation to create value for our customers and clients. We constantly develop new products and services to ensure we meet and exceed evolving health and wealth needs. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Similar Remote Jobs

More jobs at Webster Servicing LLC

More Customer Service jobs

More jobs in USA

Kickstart Your Job Search

Need advice to apply? Join our free Webinar « 3 Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free

Unlock 55,048 additional remote jobs, advanced search & email notifications

Get Access Now

Too many emails? Declutter your inbox with Meco

Your home for reading newsletters

Try for free - no card required.
Before You Apply
️
📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Associate, Member Services Member Management @Webster Servicing LLC
Customer Service
Salary 💸 $19.00 to $21.00 usd
Remote Location
USA
Job Type full-time
Posted Apr 03, 2025
Apply for this position Unlock 55,048 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Associate, Member Services Member Management Apply for this position Unlock 55,048 Remote Jobs
×
  • Unlock 55,048 hidden remote jobs.
  • Your shortcut to remote work. Apply before everyone else.
  • Click and apply. No middlemen, no hassle.
Remotive - Email digest of tips on remote work and productivity | Product Hunt

We’re not like the other sites. Come see why!

50% off in April 2025
  • Single payment
  • Lifetime access
  • Filter by location/skills/salary…
  • Create custom email alerts
  • Private Slack Community

Get relevant job opportunities in your inbox

    Remotive
    Find Remote Jobs
    Hiring Remotely
    Quick Access