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Project Management
Dir Operations Initiatives & Analytics
@Webster Servicing LLC
[Hiring] Dir Operations Initiatives & Analytics @Webster Servicing LLC
Apr 01, 2025 - Webster Servicing LLC is hiring a remote Dir Operations Initiatives & Analytics. đź’¸ Salary: $120,000 to $125,000 usd. đź“ŤLocation: USA.
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Role Description
This position is 50% project work and 50% team management. Individuals in this role will act as subject matter experts assigned to strategic HSA Line of Business portfolio projects representing the Operations Departments, including but not limited to all of Member Services and/or Partner Services.
- Provide cross departmental support related to strategic initiatives, continuous improvement, and incident management/troubleshooting/problem solving.
- Drive business plans from ideation through execution, including coordination of design efforts across the organization.
- Draft requirements, use cases, user acceptance test cases, perform testing, and sign off for go live approvals for high priority company initiatives.
- Oversee the efforts of other department leaders and teams as they relate to strategic initiatives.
- Provide input into risk and SOx controls.
- Support ongoing development of continuous improvement utilizing Lean Six Sigma methodologies and other best business practices.
- Support various projects while leading team members through their project commitments.
- Develop performance measurements, assign and manage team workload, and capacity planning.
Qualifications
- Associate degree or equivalent work experience
- 10+ years of experience in healthcare accounts/products desired
- Demonstrate advanced skills in process management, problem analysis, and organization
- Measurable experience in driving process improvement and effective change management
- Project support experience in requirements definition, test case creation, and test execution
- Experience in identification and mitigation of operational risk
- Effective executive level communications skills
- Excellent presentation, oral, written, and interpersonal communication skills
- Strong mentoring and relationship building skills with the ability to effectively manage group and interpersonal conflict situations
- Proficient in Microsoft Outlook, Teams, Word, PowerPoint, and Excel
- Ability to attract, motivate, develop, and retain a strong team, setting high standards for performance and committed to organizational goals and values
Requirements
- Manage, track, and analyze identified continuous improvement opportunities for realization of projected savings
- Engage with MD and SMD of Operations in long-term, strategic planning, and provide support to ensure that all Operational strategic goals are achieved
- Manage team of subject matter experts and analysts to support organizational needs, including project assignment, capacity planning, and closely monitoring outputs to ensure project commitments are met
- Develop, maintain, and report monthly individual and team performance metrics
- Lead weekly team meetings, provide weekly status updates to management, and conduct individual 1:1 meetings with each direct report
- Foster a positive work environment, act as a role model, and reinforce Webster values and strong risk culture
- Promote all forms of inclusion and belonging in the workplace in areas such as hiring, promotions, development, forming and leading inclusive project teams, and encouraging sharing of various perspectives
- Deliver on the needs of clients through the management and leadership of processes for the delivery of exceptional client experience
- Occasional travel to onsite meetings, training, seminars may be required
Benefits
- The estimated salary range for this position is $120,000 USD to $125,000 USD
- Actual salary may vary depending on job-related factors including knowledge, skills, experience, and location
- This position is eligible for incentive compensation
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Project Management
Project Management
|
Salary
đź’¸
$120,000 to $125,000 usd
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 01, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
