Back to Remote jobs >
Project Management
Manager - Customer Engagement
@Freshworks
[Hiring] Manager - Customer Engagement @Freshworks
Apr 05, 2025 - Freshworks is hiring a remote Manager - Customer Engagement. 💸 Salary: $152,200-$223,100 usd base salary + variable compensation. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Engagement Manager, coordinating closely with customer and internal teams (Product, Engineering, Marketplace, Sales, Pre-Sales and Support) is responsible for planning, execution and successful implementation of our SaaS products for our customers. The Engagement Manager manages cross-functional teams who are responsible for delivering the implementations on time for our customers with quality results.
- Be the prime contact for customers during implementation and deployment of our software and services.
- Be responsible for all aspects of project management and coordination, including scope and change request management.
- Work closely with project sponsors and stakeholders in defining project goals and objectives as well as planning and delivering the project.
- Work closely with customers and internal teams to develop, execute, and monitor implementation/deployment plans to successfully deliver solutions within agreed upon timeframes.
- Conduct pre-kick-off and kick-off meetings to establish and communicate project plans, milestones, goals, and associated processes.
- Lead the development and implementation of a coordinated set of plans and programs for all phases to meet the goals and priorities of the projects.
- Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.
- Ensure the prime objective of “delivering moments of wow to our customers” is always met.
- Define resources requirements, organize project teams, and ensure projects are staffed with adequate and appropriate resources.
- Establish and manage communication and risk management plans.
- Coordinate and manage onsite customer visits.
- Monitor and track project progress and work efforts on a daily basis, and report project status to senior management and other stakeholders.
- Coordinate with customer and internal teams to develop work/change orders when needed due to changes in scope, schedules, and dependencies.
- Communicate clearly with management, customers, sales, and developers to ensure business requirements are translated accurately for implementation.
- Recommend product enhancements and new product opportunities to the Product Management team.
- Work closely with sales and implementation services to scope and estimate customer engagements (Pre-Sales).
- Work across multiple time zones.
- 20+% travel may be required.
- May require working outside office hours.
Qualifications
- 7-10 years of Professional Services experience as a project or program manager overseeing delivery of SaaS implementation projects such as Salesforce, Zendesk, ServiceNow, Jira, etc.
- Formal project management training and/or certification (PMP Certification is a strong plus).
- Proficient in software projects/products implementation.
- Experience in using project management and presentation tools.
- Experience in writing business requirements and functional specification documents.
- Excellent written and oral communication skills.
- Strong organizational, presentation, and coordination skills.
- Ability to prioritize, work creatively, and perform tasks in solving problems in time-critical situations.
- Excellent leadership and interpersonal skills.
- Proven track record of working concurrently on multiple customer engagements.
Benefits
- $152,200-$223,100 USD Base Salary + Variable Compensation (where applicable).
- Multiple options for dental, medical, vision, disability and life insurances.
- Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits.
- Adoption and parental leave benefits.
Similar Remote Jobs
More jobs at Freshworks
-
Sales / Business $135,100 to $194,235 usd base salary + variable compensation USAApr 03, 2025
-
Customer Service $127,000 — $159,200 usd USAApr 02, 2025
-
Sales / Business $131,800 to $189,520 usd base salary + variable compensation USAMar 26, 2025
More Project Management jobs
-
Project Management unspecified EuropeApr 11, 2025
More jobs in USA
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 54,899 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Project Management
Project Management
|
Salary
💸
$152,200-$223,100 usd base salary + variable compensation
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 05, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
