[Hiring] Lead Solution Engineer @Freshworks
Mar 26, 2025 - Freshworks is hiring a remote Lead Solution Engineer. đź’¸ Salary: $131,800 to $189,520 usd base salary + variable compensation. đź“ŤLocation: USA.
Role Description
At Freshworks, we pride ourselves on providing industry-leading, AI-first Customer Experience software. Our customers deliver greater levels of customer engagements through an intuitive and powerful omni-channel customer support platform. If you're looking to move fast and make a significant impact in an exciting space, you're in the right place!
We’re always on the lookout for smart, passionate individuals who are driven to create exceptional products, design seamless experiences, build scalable platforms, and delight customers. We’re seeking Solution Engineers to join our CX business unit in North America, focusing on our Enterprise and Strategic segments. If you have strong analytical skills, a methodical approach to problem-solving, and the ability to communicate effectively with diverse audiences, we want to hear from you!
We’re looking for someone who takes ownership, thrives in a fast-paced, high-growth environment, and values collaboration between sales and solution engineering. If this sounds like you, let’s chat!
- Collaborating with Enterprise and Strategic customers to identify and address their most pressing business challenges related to our Customer Support product offerings.
- Supporting the sales team by conducting discovery calls and delivering product demonstrations for active deals.
- Gathering requirements effectively to clearly define customer problems.
- Creating and delivering engaging demonstrations and Proof of Concepts for Freshworks products.
- Guiding sellers and the RFP team in executing and responding to RFPs.
- Articulating the value of Freshworks solutions to a variety of audiences.
- Embracing lifelong learning and continuously developing your skills.
- Evangelizing the refreshing user experience offered by the Freshworks platform.
Qualifications
- 6-8 years of Solution Engineering experience.
- Excellent soft skills and presentation abilities; you will rely on these daily!
- Proven capability to work on cross-functional teams to address business and technical challenges.
- Strong verbal, written, presentation, and interpersonal communication skills.
- Demonstrated time management skills in a dynamic sales environment; you will manage multiple deals monthly.
- Highly driven individuals with a focus on execution and a strong sense of urgency are encouraged to apply.
- Demonstrated ability to successfully execute onsite workshops with diverse customer groups.
- A Bachelor’s degree is preferred but not required.
- Experience in selling CX and CRM solutions, including Telephony, Chat, Workforce Management (WFM), Sales Automation, Case Management, and other products within the customer experience industry.
- Experience in selling AI solutions is a plus.
- Proficiency in Spanish is a plus.
Benefits
- Freshworks offers multiple options for dental, medical, vision, disability and life insurances.
- ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered.
- Freshworks also offers adoption and parental leave benefits.
Company Description
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
$131,800 to $189,520 usd base salary + variable compensation
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
