[Hiring] Service Desk SME @5100 Kyndryl Solutions Private Limited
Mar 30, 2025 - 5100 Kyndryl Solutions Private Limited is hiring a remote Service Desk SME. 💸 Salary: unspecified. 📍Location: India.
Role Description
Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.
- Diagnosing and repairing complex equipment, software, and systems
- Responding to escalated issues and reporting critical design flaws, reliability and maintenance problems, and bugs
- Assisting customers with highly technical or sophisticated products, installations, and training
- Performing varying degrees of problem determination and resolution of desktop hardware and software issues
- Conducting installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts
- Developing a deep understanding of the local and regional infrastructure and key contacts in other competencies
Qualifications
- 3 to 6 years experience in Major Incident Management
- Experience ensuring that the bridge call is initiated on time and that all relevant stakeholders are involved
- Ability to review and modify initial incident priority as per MI Criteria
- Experience leading recovery for all P1/P2 and Major Incident incidents across providers
- Ensuring communication (SMS and Alerts) is sent to stakeholders as per agreed timeline
- Performing escalation as needed and driving the incident to resolution across all Service Providers end to end
- Ensuring quality and completeness of incident documentation
- Addressing any ownership disputes during the recovery of a Priority 1 or Priority 2 Incidents
Requirements
- Escalating as required for proper incident resolution and closure
- Analyzing Incident data/trends to identify incorrect incident assignment and establishing action plans to avoid multiple reassignments
- Identifying and driving process failure remedial actions with the respective Service Providers
Benefits
Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.
- Access to employee learning programs for certifications, including Microsoft, Google, Amazon, Skillsoft, and many more
- Company-wide volunteering and giving platform to donate, start fundraisers, volunteer, and search over 2 million non-profit organizations
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| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
India
|
|
Job Type
full-time
|
Posted
Mar 30, 2025
|
| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
