Customer Service Consultant @Rentokil Initial

[Hiring] Customer Service Consultant @Rentokil Initial

Apr 02, 2025 - Rentokil Initial is hiring a remote Customer Service Consultant. 💸 Salary: unspecified. 📍Location: Australia.

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Role Description

This role involves providing full administrative support to the team based in Kununurra on a full-time basis working remotely.

First point of customer contact for general enquiries - via phone and website
Answering and directing incoming calls in a friendly and professional manner
Assisting with the compilation and generation of regular reports
Providing support to all clients
Ensure tasks are processed in an accurate and timely manner
Responsible for keeping inventory of internal and external office supplies replenished
Drawing up contracts for services offered
Processing purchase orders
Planning and booking technician jobs for smooth client service
Processing enquiries efficiently and pro-actively resolving client issues
Supporting the Customer Services, Sales and Services team and Operations Team to achieve targets and deliverables

Qualifications

Valid Australian working rights and residing in Australia (essential)
Previous administrative experience (essential)
Availability to work full-time (essential)
Strong communication and Customer Service skills (written and verbal)
Adhere to business procedures
Ability to effectively communicate with all levels of the business and clientele
Ability to work independently and within a team environment
Tech-savvy with the ability to navigate across multiple databases
High attention to detail and excellent organisational skills
Data entry accuracy
Ability to maintain confidentiality
Ability to work under pressure and multi-task
Complaint handling and conflict resolution skills

Employee Testimonials

“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.” - Renay Fagan, Customer Service Consultant
“There are lots of incentives, rewards and bonuses available at Rentokil Initial.” - Carly Shreeve, Local Service Manager
“Even though I can do my role at home, I choose to come into the office to spend time with my colleagues.” “It’s easy to have work-life balance working with Rentokil Initial.” - Michael Stone, Sales Consultant

Company Description

Rentokil Initial provides services that protect people and enhance lives including pest control, plants, and washroom hygiene. Two million customers rely on us to do the job, quickly and effectively, our customers range from multinationals to local restaurants, schools, and individual homeowners.

We protect people from the dangers of pest-borne disease and the risks of poor hygiene.
We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.
We are always looking for hardworking, energetic and enthusiastic individuals to join our business.
Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.
We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.
Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.

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📍	Be aware of the location restriction for this remote position: Australia
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Back to Remote jobs > Customer Service

Customer Service Consultant @Rentokil Initial

Customer Service

Salary 💸 unspecified	Remote Location Australia
Job Type full-time	Posted Apr 02, 2025

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📍	Be aware of the location restriction for this remote position: Australia
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Customer Service Consultant @Rentokil Initial

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