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Customer Service
Implementation Specialist
@AroFlo Innovations Pty Ltd
[Hiring] Implementation Specialist @AroFlo Innovations Pty Ltd
Apr 07, 2025 - AroFlo Innovations Pty Ltd is hiring a remote Implementation Specialist. 💸 Salary: unspecified. 📍Location: Australia.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Implementation Specialist is responsible for providing client onboarding and retention initiatives, which may include training for standard workflows or data and design services. This role will be focused on the Aroflo product.
- Train traditional customer workflows, enabling customers to adopt our products in their business.
- Provide data & design services to customers such as creating reports or output documents.
- Assist senior staff by working collaboratively to provide training or data & design services to new or expansion clients.
- Tackle moderately challenging problems where analysis of situations or data requires a review of a variety of factors.
- Develop and maintain product knowledge, including staying up to date with recent product releases.
- Leverage intermediate business acumen and industry insights to provide effective outcomes for customers.
- Contribute to customer outreach campaigns and facilitate feature-based workshops or group learning as required.
- Facilitate training sessions using a variety of online or face-to-face formats. This may require travel.
Qualifications
- 18 months experience in a software training role or similar
- Understanding of business processes and workflows.
- A professional and consultative approach.
- The ability to prioritise, meet deadlines and deliver rapid outcomes.
- Confidence to adapt and learn new programs, and systems.
- Knowledge of accounting packages such as Sage, Xero, QuickBooks.
- Knowledge of or experience in the trades.
Core Values
- We Are One Team
- We Are Customer Centric
- We Are Growth Minded
- We Are Accountable
- We Celebrate Success
Benefits
- Leave to foster personal connections, health & overall well-being
- Employee Assistance Program
- Generous Parental Leave Program
- Paid Volunteer Leave Days
- Public Holiday Exchange Scheme
- Delicious, free, chef-prepared lunch daily on site
- Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!
- Talent Referral Program – get rewarded for referring a friend to join our team!
- Casual dress and relaxed office environment
- Fun team camaraderie and events
- Opportunities for career progression and development
- Diverse training & internal networking opportunities across all of our product lines
- A range of other fantastic benefits!
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| 📍 | Be aware of the location restriction for this remote position: Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Australia
|
|
Job Type
full-time
|
Posted
Apr 07, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
