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Education Advisor - Customer Experience
@Renaissance Learning
[Hiring] Education Advisor - Customer Experience @Renaissance Learning
Apr 02, 2025 - Renaissance Learning is hiring a remote Education Advisor - Customer Experience. 💸 Salary: £36,000 - £39,000 plus £3,000 kpi commission. 📍Location: UK.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The purpose of our Education Advisor – Customer Success role is to provide a high standard of on-boarding, implementation and data insight training to customers who have purchased Renaissance Global products (incorporating Renaissance and GL Assessment/GL Education).
- Build rapport and effective relationships with customers.
- Respond in a timely, professional manner to customer queries.
- Schedule consultations / training sessions with customers.
- Run reports and analyse / interpret customer data accurately ahead of consultations / training sessions.
- Accurately and independently access customer data and compile data presentations (with the support of quality assurance checks across the team).
- Deliver engaging presentations/webinars and training sessions that encourage customers to embed our products Renaissance Global solutions, review their data and consider the next steps that are right for them.
- Record your interactions with customers via our CRM system in a timely and accurate manner.
- Capture insights and feedback from the customers you are engaging with and consolidate this to share across the business as appropriate.
- Where possible, share your existing teaching or education experience with colleagues across the business.
- Use initiative to take opportunities to support customers who you notice may benefit from it.
- Monitor the progress of schools that are assigned to you through the implementation process to reduce time to value and maximize retention outcomes.
Qualifications
- Experience in the education sector, preferably with Qualified Teacher Status.
- Excellent knowledge and experience of Renaissance Global solutions (incorporating Renaissance and GL Assessment/GL Education).
- Clear communication skills (verbal and written).
- Excellent interpersonal skills and relationship building skills.
- Ability to work on own initiative.
- Well organized.
- Solid data handling skills.
- Influencing skills.
- Good working knowledge of Microsoft Office suite.
Requirements
- Ability to communicate clearly at all levels and across functions.
- Strong engagement with all colleagues and customers, individually and as a team.
- Champions positive change.
- Effective management of time, priorities and impacts.
- Motivated to make a positive difference in the lives of teachers and students.
Benefits
- Pension scheme administrated by Aviva – where we will pay 8% of your annual salary if you pay just 3% pension contributions.
- Life and income protection insurance.
- 22 Days bookable annual leave per annum, plus 3 complementary days for compulsory Christmas shutdown.
- Day off for your birthday to celebrate in style.
- Up to 5 paid volunteering days per year with a cause of your choice.
- Opportunity to buy an additional 5 days holiday per year through our salary sacrifice scheme.
- Extensive training opportunities for career progression.
- Discounts through our perks portal on supermarket shopping, experiences, and retailers.
- Access to Smart tech for household and personal items at the best price.
- Generous maternity/paternity pay.
- Employee assistance programme available 24/7 offering confidential support.
- Access to mental health first-aiders.
- Free access to annual flu vaccinations.
- Company contribution towards eye tests and glasses.
- Season ticket loan for hybrid working employees.
- Tusker car scheme for all employees.
- Fruit baskets delivered weekly for healthy snacks.
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| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
£36,000 - £39,000 plus £3,000 kpi commission
|
Remote
Location
UK
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
