[Hiring] Tech Support Engineer @Everstage Inc.
Apr 07, 2025 - Everstage Inc. is hiring a remote Tech Support Engineer. 💸 Salary: unspecified. 📍Location: India.
Role Description
As a Production Support Engineer, you will be responsible for managing the day-to-day production operations of our SaaS platform. You will work closely with engineering, product, QA, and customer success teams to ensure quick resolution of issues, smooth deployments, and continuous service reliability. Strong communication skills, technical understanding, and a proactive attitude are essential for success in this role.
- Monitor, triage, and resolve production issues in real-time, ensuring minimal impact on end users.
- Work on the resolution of production incidents, track issues through to resolution, and ensure follow-up tasks are completed.
- Work with engineering to identify recurring problems and implement long-term solutions to improve platform reliability.
- Continuously improve production support processes, including escalation paths, incident tracking, and communication protocols.
- Ensure incident reports, post-mortems, and runbooks are maintained and updated to reflect best practices.
- Maintain on-call schedules to ensure 24/7 support coverage.
- Perform initial technical investigation into issues, analyzing logs, understanding system behavior, and documenting findings.
Qualifications
- 2+ years in a production support or operations role.
- Excellent Communication: Ability to communicate complex issues clearly with both technical and non-technical stakeholders.
- Collaboration & Teamwork: Proven ability to collaborate with cross-functional teams, including engineering, solutions, product and customer success.
- Incident Management Tools: Experience using tools like PagerDuty, Jira, or similar for incident tracking and management.
- Technical Understanding: Familiarity with basic debugging techniques, reading logs, and understanding of SaaS infrastructure.
- Fast-Paced Environment: Experience working in a high-paced, growth-oriented company.
Requirements
- Familiarity with scripting languages (Python, Bash) for basic automation.
- Experience with cloud platforms (AWS, Azure, GCP) and monitoring tools like Datadog, Grafana, or Prometheus.
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| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
India
|
|
Job Type
full-time
|
Posted
Apr 07, 2025
|
| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
