Back to Remote jobs >
Customer Service
Senior Customer Success Manager - Life Sciences
@Pointclickcare
[Hiring] Senior Customer Success Manager - Life Sciences @Pointclickcare
Apr 03, 2025 - Pointclickcare is hiring a remote Senior Customer Success Manager - Life Sciences. 💸 Salary: cad 112,000 - 125,000 + bonus + benefits. 📍Location: USA, Canada.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Senior Customer Success Manager – Life Sciences is responsible for managing and providing world-class partnerships to clients and ensuring they are optimizing the use and value of Life Sciences solutions.
- Builds, grows, and expands client relationships at all levels while identifying and maintaining critical contacts across various functional areas of the organization
- Supports sales efforts to increase revenue per customer and identify expansion opportunities
- Builds and implements strategies, monitors KPIs, and utilizes data to drive customer success and address issues promptly
- Serves as the primary point of escalation for customer concerns, proactively identifying dissatisfaction and implementing resolutions while preparing regular performance reports
- Collaborates with internal stakeholders to deliver a seamless customer experience and achieve organizational goals
Qualifications
- Experience in a customer-facing role within a data/tech company
- Proven success in building and scaling customer success in SaaS
- Proven proficiency in data analysis including interpreting and translating results
- Curiosity-driven with a willingness to experiment, learn, and adapt
Requirements
- Excellent communicator, coach, and relationship builder, committed to delivering results and fostering talent
- Strategic leader focused on process, execution, and hands-on engagement
- Empathetic approach to team building within responsible business practices
Benefits
- Base salary range for this position is $112,000 - $125,000 + bonus + benefits
- Salary ranges are determined by job and level
- Individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location
Similar Remote Jobs
More jobs at Pointclickcare
-
Project Management $129,000 - $139,000 + bonus + benefits USAApr 10, 2025
-
Sales / Business unspecified CanadaApr 06, 2025
More Customer Service jobs
-
Customer Service €45,000 plus up to €5,000 bonus GermanyApr 14, 2025 -
Customer Service unspecified JapanApr 14, 2025
-
Customer Service unspecified JapanApr 14, 2025
More jobs in USA
-
Human Resources unspecified USA, Canada, Puerto RicoApr 14, 2025
-
Finance / Legal $58,905 - $79,200 usd USA, CanadaApr 14, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 54,436 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| 📍 | Be aware of the location restriction for this remote position: USA, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
cad 112,000 - 125,000 + bonus + benefits
|
Remote
Location
USA, Canada
|
|
Job Type
full-time
|
Posted
Apr 03, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
