Back to Remote jobs >
Customer Service
Customer Success Manager
@Gainsight, Inc
[Hiring] Customer Success Manager @Gainsight, Inc
Apr 03, 2025 - Gainsight, Inc is hiring a remote Customer Success Manager. đź’¸ Salary: unspecified. đź“ŤLocation: Mexico.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Customer Success Manager or Client Outcomes Manager (COM) will be joining our fast-growing EMEA Customer Success team responsible for delivering massive value to our customers located across the globe. On a day to day basis, the COM manages client engagements and works in tight partnership with the Client to do the following:
- Set strategic direction in Client’s use of Gainsight to address business challenges via a prescriptive approach to Customer Success and Gainsight configuration best practices
- Facilitate setting outcomes and measurable objectives with the Client (“success criteria”)
- Hold Client and Gainsight accountable to delivering against success criteria
- Engage across the Client's organization and works cross-functionally within Gainsight to identify opportunities and risks, and present recommendations & solutions
- Facilitates conversations with Clients through a variety of tactics, including Challenger methodology, to ensure the client is on track to seeing maximal value from the Gainsight product
- Ownership for outcomes including risk management and mitigation, client's value realization, and Client & Gainsight's mutual success
What You'll Do
- Work with new and existing Gainsight customers to provide onboarding, integration, education and documentation to drive long term customer success & value with Gainsight
- Strategically Configure, Test, Document, and educate both Gainsight and Customer resources on system design to ensure long term success
- Recommend best practice use case of Gainsight based on understanding of customer’s business, use cases, success criteria for getting value, and data
- Remain up to date on Gainsight product features and developed use cases to drive customers to best practice standards
- Proactively escalate at-risk customers and ensure internal visibility by providing regular updates, status and next steps on a regular cadence through Chatter and Email, and via weekly 1:1s with your Manager
- Produce internal best practices and customer user stories to strengthen the implementation process for the Corporate customer segment
- Collaborate closely with Post-Sales team both in the US and in India
- Collaborate closely with cross-functional teams to support the success of your customers, including Sales, Customer Marketing, and other Post-Sales functions
- Maintain a highly organized and accurate task list, visible to project management and other project resources engaged
Qualifications
- Advanced or fluent in English Language (Writing, reading & speaking)
- BA/BS Degree or licenciatura
- 3+ years of recent technical experience is required using technologies such as Salesforce or other CRM and handling technical support cases for a B2B SaaS company, etc.
- 4+ years of recent experience in Professional Services/Consulting/Customer Success
- Experience working with cross functional teams within a customer organization to support a joint outcome
- Demonstrated ability to communicate effectively via oral & written formats; PowerPoint & Excel skills are a must
- Passion for customer success & excellence
Additional Skills
- Passion for Gainsight Values of Golden Rule, Success for All and Childlike Joy
- Thrive in a fast pace environment with ability to prioritize and multi-task on the fly
- Resourcefulness, creativity and strategic thinking for troubleshooting problems
- Self motivated and self-directed; Fast learner
- Strong English communication and documentation skills
- Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently
- Strong attention to detail and documentation
- Comfortable in supporting and working with global customers across many time zones
Benefits
- We’ve created a joyful work environment that we passionately believe in.
- We believe that "work vs. life" is a false choice.
- Our core values include Golden Rule, Success for All, Childlike Joy, Shoshin, and Stay Thirsty, My Friends.
- Remote-based role in Mexico with potential in-person meetings in Mexico City.
Similar Remote Jobs
More jobs at Gainsight, Inc
-
Software Development unspecified USAApr 06, 2025
-
Sales / Business unspecified MexicoApr 03, 2025
More Customer Service jobs
-
Customer Service competitive pay USAApr 06, 2025
-
Customer Service $15.45 - $24.29 per hour USAApr 06, 2025
-
Customer Service $43,888 - $70,631 per year, eligible for 5% bonus USAApr 06, 2025
More jobs in Mexico
-
Data Analysis competitive total compensation package MexicoApr 06, 2025
-
Customer Service unspecified MexicoApr 06, 2025
-
Customer Service $42,000 - $64,000 usd/year USA, Australia, MexicoApr 06, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 55,377 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| đź“Ť | Be aware of the location restriction for this remote position: Mexico |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
Mexico
|
|
Job Type
unspecified
|
Posted
Apr 03, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Mexico |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
