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Solutions Architect
@Gainsight, Inc
[Hiring] Solutions Architect @Gainsight, Inc
Apr 02, 2025 - Gainsight, Inc is hiring a remote Solutions Architect. 💸 Salary: unspecified. 📍Location: USA.
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Role Description
As a Solution Architect - Technical Account Manager (TAM) at Gainsight, you’ll serve as a trusted advisor to our clients, ensuring their Gainsight instance is optimized for adoption, scalability, and long-term success. This is a post-onboarding role, meaning you'll work with customers after their initial implementation is complete to drive ongoing technical strategy, adoption, and optimization.
- Serve as a technical strategist to drive adoption and expansion for existing Gainsight clients.
- Partner with Customer Success Managers to align technical initiatives with client outcomes.
- Lead discovery and requirement-gathering sessions to understand and document business needs.
- Design and configure Gainsight solutions based on best practices and client-specific goals.
- Act as a seamless extension of your customers’ operations team.
- Deliver enablement sessions to empower Gainsight Admins and key stakeholders.
- Build strong, trust-based relationships with clients, including technical and executive stakeholders.
- Proactively identify risks or blockers and collaborate cross-functionally to resolve them.
- Contribute to internal best practices, templates, and delivery frameworks.
- Track project hours and maintain target utilization.
Qualifications
- 3 to 8 years of experience in Professional Services, Technical Consulting, or Enterprise SaaS implementation.
- Hands-on experience with CRM platforms (Salesforce.com preferred), databases, and data integration tools.
- Strong understanding of Customer Success principles and ability to translate business needs into scalable technical solutions.
- Experience managing multiple customer projects simultaneously (5–10 engagements).
- Familiarity with agile and waterfall delivery methodologies.
- Executive presence and confidence in communicating with both technical and business leaders.
- Excellent communication, facilitation, and presentation skills.
- Ability to thrive in a fast-paced, dynamic environment.
- Prior experience with Gainsight CS and/or Customer Success Operations (CS Ops) is highly preferred.
- Experience in a post-onboarding or ongoing account management role is strongly preferred.
- BA/BS degree or equivalent experience required.
- Scripting experience in Python or Node.js to support custom solutions and automation is a plus.
- Salesforce certification or experience is a plus.
Benefits
- Join a passionate, collaborative team that celebrates wins.
- Embrace innovation and support your growth every step of the way.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
