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Software Development
Senior Solutions Architect
@Gainsight, Inc
[Hiring] Senior Solutions Architect @Gainsight, Inc
Apr 06, 2025 - Gainsight, Inc is hiring a remote Senior Solutions Architect. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Senior Solutions Architect, you’ll be a technical consultant working closely with new and existing Gainsight clients to ensure their usage of Gainsight follows best practices, maximizes adoption, and plans for scalability. You’ll be a key technical and business consultant responsible for expanding the depth and breadth of Gainsight with your customers to ensure long-term success.
- Work independently or as part of a small team to implement new customers and set them on a journey for success and scalability with the Gainsight product
- Assist existing customers with enhancing or expanding their current implementation of Gainsight
- Lead business and technical design workshops around our customers’ Customer Success processes and create scalable, sustainable solutions following Gainsight best practices
- Responsible for ensuring scalability of solutions and reducing customer technical debt
- Drive Client Outcomes - Monitor product adoption, customer habits, and configuration iterations
- Be responsible for tracking and reporting your hours and achieving a utilization target
Qualifications
- Hands-on 5+ years of recent Professional Services/Enterprise Product Implementation or related experience is required, SaaS experience is preferred
- Solid technical skills and aptitude are required. Technical areas such as CRM, relational databases, data integration processes (querying, joining, and transforming large complex datasets), Salesforce.com, and various SaaS platforms are considered relevant
- 3+ years of experience working in a Customer Success role (CSM, CS Ops, etc.), preferably using Gainsight as a Customer Success Platform
- Sound interpersonal and presentation skills with strong verbal and written communication
- Ability to work and stay connected with various internal and external cross-functional teams
- Ability to multi-task in a high-volume work environment and meet multiple deadlines
- Existing GS Admin experience not required but considered a significant benefit to those applying
Requirements
- Passion for Gainsight Values of Golden Rule, Success for All, Childlike Joy, Shoshin, and Stay Thirsty, My Friend
- Thrive in a fast-paced environment with ability to prioritize and multi-task
- Resourcefulness, creativity and strategic thinking for troubleshooting problems
- Self-motivated and directed; Fast learner
- Strong English communication and documentation skills
- Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently
- Strong attention to detail and documentation
- Comfortable in supporting and working with global customers across many time zones
Benefits
- Your job should never be a barrier to your happiness—it should be an avenue to achieve it.
- We’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Software Development
Software Development
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 06, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
