[Hiring] Virtual Customer Relations Specialist @AIL

Role Description

AO Globe Life is growing our fully remote team and hiring team members who want more than just a job—a mission-driven career. This role fits recent or soon-to-be graduates in business, marketing, or communications, as well as anyone drawn to a service-first, people-focused environment. With comprehensive training, a steady stream of inbound client interest, and structured mentorship, you can build a meaningful career from anywhere in the United States.

• Participate in ongoing mentorship, professional development, and team training
• Build lasting client relationships
• Help clients explore supplemental benefit options tailored to their needs
• Walk clients through enrollment clearly and professionally
• Maintain accurate digital documentation and manage follow-up communication
• Hold client consultations virtually using Zoom
• Focus on delivering excellent, client-centered service

Qualifications

• Work authorization in the United States
• Capable of obtaining required licensing, if applicable to the position
• Confident in virtual meetings and familiar with digital tools
• Self-motivated, organized, and able to work independently
• Customer service background helpful but not required
• A heart for helping people and supporting a purpose-driven mission
• Strong communication and interpersonal skills
• Reliable internet and a Windows laptop/PC with webcam

Requirements

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

Benefits

• Complete training and licensing support provided
• 100% remote with flexible hours
• 3% equity opportunity for eligible team members
• Supportive, people-first team culture
• Monthly and quarterly bonuses
• Opportunities for renewal-based income growth
• Inbound-only client interest — never cold calling
• Clear advancement pathways into leadership roles
• Weekly pay based on performance

Company Description

For more than seven decades, AO Globe Life has supported union members, credit union clients, and veterans across the country with supplemental benefits that protect working families. As a remote-first organization, we focus on integrity, flexibility, and helping our team members build lasting careers.