[Hiring] Customer Service Representative @Transworld Systems

Role Description

Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

In This Role, You Will:

• Assist customers with billing inquiries/concerns
• Ensure all account information is accurately documented and inputted into client system
• Provide detailed explanations of account status and inquiries to customers
• Adhere to State and Federal regulations pertaining to your job duties
• Assist customers with delinquent accounts according to various state guidelines
• Utilize exceptional communication skills to fulfill both client and customer goals

Key Results Areas:

• Maintain an average Inbound Handle Time
• Achieve Quality Assurance goals
• Adhere to Production measures (time spent on calls, schedule adherence, etc)

Qualifications

• The ideal candidate has to be detail oriented and have the ability to organize and prioritize work and meet strict deadlines
• Ability to effectively communicate with outside parties
• Effective call handling skills and high levels of professionalism are required
• A strong focus on exemplary shift attendance is required
• Proficient with Microsoft applications
• Ability to learn software applications
• A High School graduate/equivalent is required

Requirements

• Minimum internet speed requirements for remote work:
• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 100 mbps download, 100 mbps upload
• Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

Benefits

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!