[Hiring] Portal Services Representative @SKYGEN

Role Description

Important things YOU should know:

• Training & Production Schedule: Monday - Friday, 8:00am - 4:30pm CST
• Please know hours of operation are 8:00am – 6:00pm CST so shift could flex based on business need.
• Fully Remote
• Customer Service in Dental or Health Insurance experience a plus!

What will YOU be doing for us?

• Increase member, provider and client use of our web based solutions for claims submission, payments, and authorizations.

What will YOU be working on?

• Provide education to callers on the benefits of utilizing the member and provider insurance portals.
• Service dental, medical, vision and physical therapy members and providers using the member and provider portals offered by SKYGEN USA.
• Provide feedback to multiple internal departments regarding issues found on the member and provider portals.
• Ensure all calls are answered according to company and client guidelines.
• Accurately document call information and resolution in internal systems while engaging with members and providers.
• Properly identify potential issues that are not easily resolved and escalate appropriately to Manager.
• Perform outbound calling projects as directed.

Additional Responsibilities:

• Utilize multiple modules in the Enterprise System to research portal questions.
• Work with internal departments to produce, maintain, and deliver portal training references and materials.
• Work with call center to resolve outstanding follow ups generated from incoming calls.
• Using automated systems, maintain updated data on portals by verifying accuracy and handling any exceptions or issues.
• Act as a liaison between portal users and clients to resolve escalated issues.
• Provide recommendations on system enhancements and process improvements to management.
• Assist department with administrative tasks and additional duties as needed.

Qualifications

• High school diploma/GED required
• 1 year of customer service experience (Call Center, Provider Relations).
• Intermediate knowledge of Microsoft programs (Word, Excel, and email)
• Excellent attention to detail
• Excellent oral and written communication skills
• Ability to successfully meet timelines for project plans
• Strong navigation skills and the ability to multi-task

Requirements

• Associates degree/2 year degree in related field (preferred)
• 1-3 years of customer service experience (Call Center, Provider Relations) (preferred)
• Knowledge of contract terminology (preferred)
• Understanding of reimbursement methods (preferred)
• Knowledge of dental, medical, physical therapy and vision products and terminology (preferred)

Company Description

SKYGEN is the trusted partner for specialty benefits payers and government agencies responsible for the delivery and administration of dental and vision benefits. Through cutting-edge technology and service solutions, SKYGEN empowers clients to become the most efficient, effective healthcare organizations in the country.

Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.