[Hiring] Healthcare Call Center Advocate @Conduent

Role Description

Healthcare Call Center Advocate - Work from Home

• Must be flexible between the hours of 8:00AM-11:00PM EST M-S.
• Production schedules are based off attendance/performance during training.
• Potentially in the future will be open on Sundays.
• Starting pay is $15.00 an hour.
• Training: 12:30PM-9:00PM EST (30 minute lunch).
• Training duration: 10 Weeks.
• Plenty of growth opportunities within the healthcare team!
• Health benefits for you and your family including medical, dental, and vision.
• Paid time off.

As a member of the Healthcare Call Center team, you will help people every day by:

• Taking calls and actively listening to understand customers' needs.
• Answering their questions.
• Managing a steady volume of incoming calls while navigating through multiple systems.

Your excellent customer service and communication skills will help create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success.

A few of the questions you may receive as a healthcare call center advocate are:

• Can you please tell me if eyeglasses will be covered under this policy?
• I lost my ID card, can you help me get another one?

Qualifications

• Passion for helping others.
• Natural empathy and determination to deliver comprehensive solutions.
• Customer service experience is a plus, but not required.

Requirements

• 100% attendance in training; no time can be missed during the training period.
• Excellent communication skills.
• Ability to type 25 WPM.
• Keyboarding and software proficiency.
• Great problem-solving skills.
• Ability to effectively multi-task.
• High school diploma, GED, or college degree.
• Ability to successfully complete a mandatory paid training program.
• Successful completion of a background check is required.
• Must have a home internet connection of >10 Mbps.
• Must be able to hardwire your work computer directly to your home modem via ethernet.
• Must have a quiet workspace.

Benefits

• Health benefits (medical, dental, vision).
• Consistent work schedule.
• Paid training.
• Great work environment.