[Hiring] Technical Support Specialist @OPEN MIND Technologies AG

Role Description

Join the #TEAMCAMFORCE! With passion and experience, you can achieve anything. We are one of the world's leading developers of high-performance CAD/CAM solutions – and have been for more than 30 years! Our innovative CAD/CAM technologies ensure significantly higher performance in the programming process and set international standards in machining production.

Do you have a passion for CAD/CAM technology, and you would like to contribute your know-how with us? Then send us your application as soon as possible! We are looking for candidates working on a remote basis in Brazil.

• Elevate Customer Experiences:
  • Provide outstanding technical and sales support to our valued customers, clients, dealers, and partners.
  • Strive for excellence in every interaction, ensuring our stakeholders receive exceptional service.
• Pre-Sales Technical Mastery:
  • Harness your technical expertise to shine in the pre-sales phase.
  • Demonstrate your knowledge by asking appropriate questions and sharing relevant examples of solutions to a particular manufacturing challenge.
• Software Deployment and Customer Empowerment:
  • Take charge of the client experience with precision and finesse.
  • Empower customers through comprehensive post-sales training, transforming them into proficient software users.
• Ingenious Troubleshooting, Sales Growth & Collaborative Market Insight:
  • Resolve complex technical issues while collaborating closely with internal and external stakeholders, resulting in client satisfaction and the increase in our resulting revenue.
  • Stay at the forefront of market trends, ensuring alignment with schedules, and guaranteeing the timely fulfillment of our commitments.

Qualifications

• At least 3+ years of Manufacturing (machine tool operator, precision mechanic, toolmaker, mechanical engineer) and/or CNC programming experience of multiple parts, materials, and metal removing processes.
• Demonstrate in-depth knowledge of CNC machining, CNC control systems, CNC machine tools.
• Knowledge of CAD/CAM software.
• Experience with milling and turning machines (multi-axis preferred).
• Proficient in using and troubleshooting software applications.
• Strong GD&T (Geometric dimensioning and tolerancing) knowledge.
• Excellent computer skills (MS Office Tools, familiarity with Salesforce).

Requirements

• Strong interpersonal skills and the ability to build positive relationships with customers and other stakeholders.
• Strong problem-solving skills and an analytical mindset to identify and resolve complex technical issues.
• Strong organizational, time management skills and a good dose of resilience to manage and prioritize multiple support requests and projects/missions.
• Self-motivated individual who demonstrates independence and is highly goal oriented.
• Enthusiasm for innovative technologies and solutions.
• Proficiency in written and spoken English.

Benefits

• Comfortable and modern working environment direct on the 20th floor, equipped with state-of-the-art technical tools, free drinks and meal vouchers.
• Possibility to work from home for a good work-life balance.
• Dental, life insurance and lots of other services. Family plan. Gym pass.
• Various corporate events throughout the year.
• A varied and challenging role in a highly multinational, stable and innovative company and a well-established local team.
• Comprehensive training program with in-house training courses and various internal learning groups on different topics, LinkedIn Learning and external seminars.

Company Description

OPEN MIND – Technologieführer im Markt der digitalen Fertigung. OPEN MIND zählt weltweit zu den gefragtesten Herstellern von innovativen und leistungs­fähigen CAD/CAM-Lösungen für die maschinen- und steuerungs­unabhängige NC-Programmierung.