[Hiring] Regional Support Manager @Axon

Role Description

As the Mission Support Manager, you will be tasked with driving customer success and technical adoption of Axon products and solutions, with the objective of granting a successful adoption and use of our technology for the Public Safety and adjacent sectors in the region. Axon is seeking professionals that can work at the tactical level and drive a successful adoption through persistence and execution.

• Become the dedicated technical expert across the Axon ecosystem, maintaining deep knowledge of both current and expanding product deployments.
• Serve as a technical liaison between Axon, the customer, and any strategic delivery partners.
• Follow-up on all requests submitted from customers.
• Work with the sales team to support existing customers.
• Manage tickets and RMA and work with internal teams from the identification of an issue through the entire life cycle of the adoption.
• Travel may be required, up to 40%, nationally and internationally.
• Coordinate and schedule regular calls with existing customers.
• Focus on customer loyalty.
• Proactively look out for customers’ business, suggesting new and innovative ways to keep them succeeding with Axon products.
• Facilitate integration with existing customer platforms.
• Installation and commissioning.

Qualifications

• Fluent Dutch and English written and verbal communication skills is essential.
• Tactically focused on managing customer success adoption.
• Mission driven mentality, highly motivated, with a drive to execute on tasks.
• Strong technical foundation including working knowledge of:
• Enterprise networking including TCP/IP, routing, switching, DNS, DHCP, VPNs, firewalls, and connectivity troubleshooting.
• SaaS platforms, cloud applications, APIs, identity management, authentication, and enterprise software administration.
• Windows environments, Active Directory / Entra ID, and enterprise endpoint management concepts.
• Integration patterns, system interoperability, and enterprise application ecosystems.
• Technical troubleshooting across software, networking, configuration, and infrastructure domains.
• The ability to legally live in territory, and travel to other countries as required. This may require you to personally obtain work and travel visas.
• The ability to work with all levels in an organization effectively and build strong partnerships.
• Strong computer skills - proficiency in MS Office, CRM, and collaboration tools (i.e. Salesforce, Trello, etc.).

Requirements

• Travel expectations: up to ~40% (variably in-country and across Northern Europe - typically Benelux, Nordics, and Baltics).
• Location: working remotely unless you are travelling to customer sites.

Benefits

• At Axon, we aim far and think big with a long-term view because we want to reinvent the world to be a safer, better place.
• We are committed to building diverse teams that reflect the communities we serve.