[Hiring] Placement Support Intern @Virtual Internships

Role Description

This is a frontline support internship. You'll spend most of your time on calls and in the help desk, helping interns from around the world get the most out of their Virtual Internships placement.

As a Placement Support Intern, you'll join the Placement Success Advisor (PSA) team, which supports interns while they're on the job by:

• Checking in with interns
• Solving problems
• Stepping in when something isn't working

This is a 3-month, unpaid internship focused on providing you with hands-on experience in a process-driven role. You will work within clearly defined systems and procedures, with support and training provided throughout the internship.

The role is expected to be 25 - 30 hours per week, with availability to attend required sync meetings.

• Week 1: Learn - Shadow calls, learn our tools, and handle simple tickets with review.
• Weeks 2-3: Co-lead - Run calls with a PSA alongside you and manage tickets with spot checks.
• Weeks 4 +: Own - Run your PSAs' calls and some tickets, with a weekly check-in with your manager.
• From around week 5: Grow - If the core role is going well, you'll take on project work such as improving our processes, frameworks, and team guides.

Qualifications

• Speak and write clear, natural English, and adjust your tone to whoever you're talking to.
• Stay warm and calm when someone is confused, stressed, or frustrated.
• Genuinely enjoy talking to people, including on repetitive, everyday calls.
• Do what you say you'll do, and tell someone early when you can't.
• Are comfortable learning new tools and working remotely with a global team.

Requirements

• Experience in customer service, student support, tutoring, peer mentoring, or a similar people-facing role (bonus).
• Experience working or studying across cultures or time zones (bonus).

Benefits

• Real Operational Experience - Contribute to live internship operations supporting interns and host companies globally.
• Professional Systems Exposure - Gain hands-on experience using operational and customer success tools used across global organisations.
• Structured Development - Receive regular feedback, defined expectations, and clear workflow training throughout the internship.
• Professional Reference - Successful completion of the internship will include a professional reference supported by documented performance and contribution.

Company Description

We're on an ambitious and challenging mission to provide guaranteed internships to anyone, anytime, anywhere. Trusted by universities, governments, foundations, and online education institutions, we’re transforming learners' lives globally.

• $14.3 million Series A fundraise announced in September 2022.
• Ranked 20th out of 13,000 organizations to “Escape To in 2023”.
• Featured as a Top 100 EdTech Startup by HolonIQ in 2021, 2022, and 2023.
• Rated as a Top 50 Rising Startup by Tech in Asia in 2022.
• Remote-first with 100+ employees across 20+ countries globally.
• B2B EdTech product, trusted by 100+ universities, 10,000+ interns, and 14,000+ companies.