[Hiring] Customer Success Manager @Social Discovery Group

Role Description

We are looking for a Customer Success Manager to join our team!

• Consulting our customers on all raised questions related to our websites;
• Working timely, speedily, and effectively with customer requests;
• Resolving all customer issues with the goal of customer retention;
• Promoting our websites to the customers upon opportunity;
• Maintaining a high level of service quality.

Qualifications

• You are fluent in English (Japanese, Spanish, Chinese would be considered a benefit);
• You have experience working with international customers;
• You have fast typing skills in English;
• You are a quick learner, and you can absorb large volumes of information;
• You can psychologically analyze people and be sensitive to their emotions;
• You can swiftly navigate through difficult situations and adapt to fluctuating circumstances;
• You can come up with and provide professional solutions to complicated cases;
• You are stress resistant, energetic, and never hesitant to show initiative;
• You have a ‘can-do' attitude, and you believe that ‘everything is possible';
• You can provide an outstanding quality service.

Benefits

• REMOTE OPPORTUNITY to work full-time;
• Convenient day shift 11 am to 8 pm UTC+0 (Wednesday and Thursday off);
• The initial pay level or pay range for this role will be shared with candidates during the recruitment process and before the commencement of employment;
• Vacation: 28 calendar days per year;
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
• Bonuses up to $5000 for recommending successful applicants for positions in the company;
• 50% payment for professional training, international conferences, and meetings;
• Corporate discount for English lessons;
• Health benefits: compensation of up to $1,000 gross per year per employee for health insurance or doctor's fees for yourself and close relatives (spouse, children);
• Workplace organization: reimbursement of workplace costs up to $1000 gross once every 3 years;
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.

Company Description

Social Discovery Group (SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG's products redefine the way people interact and connect with one another.

• Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world.
• We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products.
• Our international team of digital nomads works remotely from all over the world.
• We're proud to be a two-time “Great Place to Work” winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).