[Hiring] Partner Support Specialist @Resolv.Global

Role Description

We're looking for a Partner Support Specialist who can do much more than answer questions and manage tickets. This is a high-ownership, client-facing role for someone who can:

• Lead conversations, onboard and train clients, troubleshoot problems, and manage difficult situations.
• Take ownership from the moment an issue appears until it is fully resolved.
• Work closely with clients and internal teams across Sales, Operations, Product, and Engineering.
• Stay calm when a client is frustrated, learn software quickly, communicate clearly, and take personal ownership of the client experience.

What You'll Do:

• Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A.
• Become a trusted point of contact for clients after launch.
• Monitor client adoption and identify potential issues before they become larger problems.
• Respond quickly when a client is blocked, frustrated, or needs immediate assistance.
• Lead difficult client conversations with confidence, empathy, and sound judgment.
• Troubleshoot workflow, platform, and process issues.
• Ask strong diagnostic questions and work toward identifying root causes.
• Translate client issues into clear, actionable information for Product, Engineering, and Operations.
• Track open issues through resolution and make sure nothing falls through the cracks.
• Gather client feedback and identify recurring pain points.
• Help improve processes, documentation, and client success playbooks.
• Identify potential renewal, expansion, and upsell opportunities in partnership with Sales.
• Manage multiple client conversations, projects, and priorities simultaneously.

Requirements

• 2+ years of experience in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing role.
• Experience onboarding customers and leading remote demos, walkthroughs, or training sessions.
• Comfortable working inside software platforms and learning new technical workflows quickly.
• Ability to troubleshoot problems and distinguish symptoms from root causes.
• Confident communicating with clients at different levels.
• Ability to remain calm and professional when dealing with frustrated or demanding clients.
• Takes ownership rather than waiting to be told what to do.
• Highly organized and strong with follow-through.
• Can manage multiple accounts, projects, or client issues at the same time.
• Proactive and comfortable working in a fast-moving environment.
• Can build trust quickly while still being comfortable having difficult conversations.

Benefits

• This is a fully remote position.
• Independent Contract position.
• $6.50 USD per hour.
• Paid weekly in arrears.
• Paid training.

Essential Remote Technology Requirements

• Windows 11 PC (Mac not supported).
• 16 GB RAM.
• Dual monitors.
• Webcam.
• Wired USB Headset.
• i5 processor or higher.
• Fibre internet with a wired Ethernet connection.
• Reliable backup power solution.
• Microsoft Teams / Office 365.

Hiring Process

• Resume Review.
• Pre-Screen Questionnaire.
• One-Way Video Interview.
• Pre-Screen interview.
• Live Interviews.
• Background Check.

Important: All resumes must be submitted in English to be considered for this position. Candidates must successfully complete the required hiring stages and possibly pass a background check to be considered for final selection. This is a full-time opportunity. We are looking for candidates who are genuinely interested in building a long-term career in a client-facing Partner Support / Customer Success environment.