[Hiring] Virtual Receptionist @Apollo Answering Service

Role Description

Virtual Receptionists interpret the needs of the customers and make sure the things that matter most get the attention they deserve. As an extension of our client's business, we are often someone's first impression.

What you'll do as a Virtual Receptionist:

• Answer a high volume of incoming calls using your personal windows computer.
• Demonstrate an enthusiastic and upbeat attitude, while helping the person on the other end of the phone.
• Capture details from each call, including names, phone numbers, addresses, reference numbers, and thorough descriptions of the reason for the call.
• Respond swiftly to frequently asked questions from callers, and navigate through key information and instructions provided by the client.
• Transfer and route calls to clients on their extensions, or to their team directly in the field.
• Rapidly dispatch requests to clients so that they can support their customers effectively.
• Represent 300+ different small businesses located throughout the United States. (Most of our clients are based in Houston, Texas)

Qualifications

• Enjoy making other people happy, and can convey a phenomenal sense of compassion and confidence over the phone.
• Fluent reading, writing, and speaking in BOTH English & Spanish.
• Can switch gears swiftly, and maintain confidence even in stressful and tricky situations.
• Reliable self-starter who enjoys learning new things, and is able to push through when things get hard.
• Ability to navigate your personal computer with ease, managing multiple windows effortlessly.
• Understand feedback is a learning opportunity designed to help you improve if you embrace the process.

Requirements

• A dedicated and private workspace free from noise and distractions.
• Wired high-speed internet connection (10 Mbps Download) (5 Mbps Upload) (>30ms ping).
• Computer: Quad-core processor, 6 GB of RAM (Windows 11 or higher).
• Two 19+ Inch Monitors (If you're using a laptop, a screen of at least 12 inches).
• HD Web Cam.
• Wired Keyboard with Function Keys, and 10-Key Pad.
• Wired Mouse.
• Wired USB Headset.

Benefits

• Monthly Salary: $20,000 MXN.
• Base: $14,000 MXN.
• Performance-Based Bonus: $5,000 MXN.
• Work will be paid per hour based at $6 USD per hour, and the bonus, when earned, will be paid up to $2 USD per hour.
• An additional reimbursement of $10 USD per pay period will be applied to cover your conversion Fee.
• You will be paid every other Thursday.
• Each January you will earn 2 weeks of paid vacation to be used the calendar year it was earned.
• You will also receive up to $600 USD per year towards healthcare reimbursement.