[Hiring] Customer Success Manager @Visit.org

Role Description

Visit.org is seeking a skilled and driven Customer Success Manager to join our dynamic remote team. This Customer Success Manager is crucial for maintaining and expanding our relationships with our largest and most strategic corporate partners. As the primary point of contact and advocate, the CSM will be responsible for:

• Ensuring the full utilization of our services
• Maximizing participant engagement
• Overseeing quality assurance at the contract level
• Providing expert social impact advisory
• Collaborating with Sales in the renewal process for enterprise portfolios

The ideal candidate will bring a strategic vision, a deep passion for our mission, and the agility required to thrive in a fast-paced, start-up tech environment.

Responsibilities

• Strategically manage and nurture enterprise accounts to drive account growth and increase service utilization.
• Develop tailored account plans that ensure client goals and ROI metrics are achieved.
• Support and/or lead the planning and execution of off-site meetings with clients.
• Lead and project-manage key client initiatives and strategic programs.
• Actively support the Sales team with client renewals and negotiations.
• Become a trusted advisor to executive stakeholders on social impact and partnership strategy.
• Be a product and program expert to consult clients on program structuring.
• Own the reporting rhythm for each account, including impact and utilization reporting.
• Proactively identify and resolve issues within enterprise accounts.
• Serve as the internal expert on accounts, informing various teams on client needs.
• Spearhead cross-functional improvement projects to raise program quality.

Qualifications

• 4+ years of experience in Customer Success, Account Management, Sales, Partnerships, or another client-facing, quota-responsible role.
• Experience working in a fast-paced startup environment, particularly enterprise SaaS.
• Fluency in demonstrating value through customer stories, data, and unique insights.
• Strong organizational skills and the ability to create structure in ambiguous situations.
• Detail-oriented while maintaining the ability to drive towards overarching goals.
• Ability to learn quickly and grasp different processes and/or systems.
• Excellent written, verbal, and presentation communication and interpersonal skills.
• A team player who can foster relationships and communicate effectively across departments.
• Competence using sales management and internal communication tools, including Hubspot, Gong, Slack, Monday.com, and others.
• A genuine desire to satisfy the needs of our clients.
• Passion for our mission and the desire to make an impact in the world through technology.
• Comfortable pulling, analyzing, and visualizing your own account data.
• Experience working across internal teams to get things done without direct authority.
• Experience managing relationships with multiple stakeholders inside an account.

Benefits

• Unlimited PTO + Holiday + Birthday off!
• Unlimited Social Impact Time Off (SITO)!
• A company-wide annual paid holiday break between Christmas and New Year’s Eve.
• Competitive salary.
• Mission-aligned company events/volunteering.
• Inclusive, exciting start-up culture.
• Accelerated career & personal growth.
• Culture Club and more!