[Hiring] Customer Success Manager @Terrific

Role Description

We are hiring a builder to own and scale the customer lifecycle after the deal is closed. We have strong product potential, but long-term success depends on how customers adopt, engage, and grow with Terrific. This role exists to turn customers into successful, long-term partners.

You will help define how customers experience Terrific post-sale. Your work will directly shape:

• How customers onboard and reach first value
• How customers adopt core features and build habits
• How we identify and act on expansion opportunities
• How we reduce churn and increase retention
• How Terrific turns customers into long-term growth partners

You’ll build the playbooks, lifecycle, and touchpoints that drive retention and expansion.

Qualifications

• 2+ years in Customer Success, Account Management, or similar roles
• Experience working with SaaS products and customer lifecycles
• Strong ability to manage relationships and drive outcomes
• Experience onboarding and supporting mid-market or enterprise customers
• High ownership and proactive mindset

Requirements

• Experience in eCommerce, media, or digital platforms (Nice to Have)
• Experience working in fast-paced or early-stage environments (Nice to Have)
• Familiarity with tools like HubSpot, Gainsight, Intercom, or similar (Nice to Have)
• Experience working closely with product teams (Nice to Have)

Benefits

• You won’t inherit a fully built customer journey.
• You’ll help define how customers succeed with Terrific.
• Your work will directly impact retention, expansion, and long-term revenue.