[Hiring] Customer Success Manager @HireBoost

Role Description

The Client Success Manager is a high-ownership hybrid role combining client relationship management, marketing project coordination, campaign oversight, reporting, and account growth.

• Serve as a key point of contact for clients while working closely with internal marketing specialists.
• This is not a traditional customer service role focused primarily on responding to client requests.
• The ideal candidate will be a proactive problem-solver who understands digital marketing.
• This role requires someone who can operate independently, manage multiple priorities, and communicate confidently with clients.
• Most importantly, the company is looking for someone who thinks for themselves, takes initiative, and is comfortable making decisions.

Key Responsibilities

• Client Success & Relationship Management
  • Serve as a primary point of contact for assigned clients and maintain strong, professional relationships.
  • Communicate regularly with clients to understand their goals, priorities, challenges, and overall satisfaction.
  • Proactively follow up with clients regarding ongoing initiatives, deliverables, performance, and next steps.
  • Ensure client expectations are clearly understood and communicated to the internal team.
  • Identify potential client concerns or risks before they become larger issues.
  • Build trust with clients by providing thoughtful communication, reliable follow-through, and proactive support.
  • Help clients understand marketing performance and translate results into clear next steps.
• Marketing Campaign Oversight
  • Review client campaigns and marketing performance to identify trends, issues, and opportunities.
  • Work closely with internal marketing specialists to evaluate campaign performance and recommend improvements.
  • Develop a strong working knowledge of digital marketing channels, including paid media, social media, SEO, content, and lead generation.
  • Identify opportunities to improve campaign performance, client results, and overall marketing strategy.
  • Ask thoughtful questions and challenge assumptions when campaign performance or client outcomes do not align with expectations.
  • Stay informed about client goals and ensure marketing activities remain aligned with broader business objectives.
• Project Management & Team Coordination
  • Coordinate projects and deliverables across internal marketing team members.
  • Assign and follow up on tasks to ensure deadlines and commitments are met.
  • Maintain visibility into project status, outstanding tasks, and upcoming priorities.
  • Identify bottlenecks, missing information, and potential delays before they become larger issues.
  • Facilitate communication between clients and internal marketing specialists.
  • Ensure client requests and priorities are translated into clear internal action items.
  • Proactively follow up with team members and help keep projects moving forward.
• Reporting & Performance Analysis
  • Aggregate and organize client reporting across multiple marketing initiatives.
  • Review key performance indicators and marketing metrics to understand client performance.
  • Help interpret reporting and identify meaningful insights, trends, and areas for improvement.
  • Prepare and communicate clear performance updates for clients and internal stakeholders.
  • Monitor client performance over time and identify opportunities for optimization.
  • Use data and reporting to support recommendations and strategic conversations with clients.
• Account Growth & Opportunities
  • Identify opportunities for additional services, increased marketing budgets, or expanded client engagements.
  • Recognize when client needs may be changing and proactively bring potential opportunities to the internal team.
  • Partner with leadership and marketing specialists to develop recommendations for account growth.
  • Understand the connection between marketing performance, client goals, and business outcomes.
  • Help ensure clients are receiving the appropriate level of support and strategic value as their businesses grow.
• Ownership & Problem Solving
  • Take ownership of client and project issues from identification through resolution.
  • Solve problems independently whenever possible rather than escalating every decision to leadership.
  • Identify what needs to happen next and take action without waiting for detailed instructions.
  • Use sound judgment when prioritizing competing requests and deadlines.
  • Proactively identify opportunities to improve processes, client experience, and team efficiency.
  • Communicate important issues clearly and escalate when leadership involvement is genuinely needed.
  • Contribute to a culture of accountability, initiative, and continuous improvement.

Qualifications

• 3+ years of experience in Customer Success, Account Management, Client Services, Project Management, Digital Marketing, or a similar role.
• Previous experience working with clients in a professional or agency environment.
• Experience working with digital marketing campaigns and a strong understanding of marketing concepts and performance metrics.
• Strong written and verbal English communication skills.
• Excellent client relationship and interpersonal skills.
• Strong organizational and project management abilities.
• Ability to manage multiple clients, projects, priorities, and deadlines simultaneously.
• Comfortable working with reporting, data, and performance metrics.
• Demonstrated ability to work independently with limited supervision.
• Strong problem-solving and critical-thinking skills.
• Strong follow-through and accountability.
• Ability to coordinate effectively with multiple team members and departments.
• Confidence communicating with clients and internal marketing specialists.
• Proactive mindset with a strong sense of ownership.
• Ability to make reasonable decisions independently and take action without constant approval.
• Comfortable working in a fast-paced, remote environment where priorities may change.

Technical Skills

• Experience with the following tools is highly valued:
  • Google Workspace / Google Drive
  • Slack
  • CRM platforms
  • Project management and task-tracking platforms
  • Marketing reporting and analytics platforms
  • Google Analytics
  • Google Ads
  • Meta Ads Manager
  • SEO tools
  • ChatGPT or other AI productivity tools
• Experience with additional digital marketing platforms and reporting tools is a plus.

Benefits

• Salary: $2,200 - $3,000 + Opportunity to increase based on performance.
• Growth opportunity: Opportunity to grow with a fast-growing company and take on increasing responsibility over time.
• Remote: Fully remote position (LATAM).