[Hiring] Customer Success Manager @Altscore

Role Description

We are looking for a Customer Success Manager who cares deeply about customers, thinks critically, loves solving hard problems, and wants to own outcomes, not just manage accounts. You will work closely with the CEO, as well as with Product, Engineering, Delivery, Sales, and Finance, and you’ll be trusted with real responsibility from day one.

We’re looking for people who are ambitious, sharp, and competitive, people who come to win with their customers.

• End-to-End Ownership: Own the entire customer lifecycle; from onboarding and technical adoption to renewals and expansion, ensuring clients achieve their business goals.
• NDR Growth: Drive Net Dollar Retention (NDR) across your portfolio by identifying usage growth opportunities and leading expansion strategies.
• Customer Advocacy: Act as the voice of the customer internally, working with Product and Engineering to prioritize features that solve real-world lending challenges.
• Strategic Insights: Use data and critical thinking to anticipate risks, identify "signal" in customer behavior, and guide long-term strategy.
• Cross-Functional Collaboration: Partner with Sales to unblock complex deals and with Delivery to ensure seamless integration of our Rails of Lending (RoL) platform.
• Relationship Architecture: Build high-trust, C-level relationships through high-touch engagement and in-person visits to key partners across LatAm.
• Process Scaling: Contribute to the "playbook" for the CS function, improving standards and processes as the company grows.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or Consulting, ideally within Enterprise SaaS or Fintech.
• Ability to understand API-based products and lending infrastructure; experience with HubSpot is a strong plus.
• Fluent Spanish and English; Portuguese is a plus.
• You take full responsibility for your numbers, move fast, and solve problems without waiting for instructions.
• You know your metrics (Churn, NDR, Adoption) and use them to drive every decision.
• You excel at going from "signal" to "insight" to "action" in high-pressure, fast-paced environments.
• Open to occasional travel across Latin America to meet with key clients in person.

Benefits

• Top-of-market salary in USD.
• Performance Bonus: Based on achievement of agreed KPIs.
• Remote-First: Work from wherever you’re most productive. We’re a fully remote company operating in the Americas timezone.
• Unlimited PTO: We encourage taking at least 3-4 weeks off per year to maintain a healthy work-life balance.
• Medical Insurance: Starting from month 3, you'll be covered by AltScore's private health insurance.
• ESOP: Every employee gets stock options from day one. Standard 4-year vesting with a 1-year cliff. We believe everyone should feel like a true partner in our mission.
• Growth Budget: A dedicated budget for you to invest in courses, conferences, books, or anything that helps you grow professionally.
• Referral Bonus: USD 150 for every person you refer who joins and completes 3 months at AltScore.