[Hiring] Outbound Call Centre Representative @Demant Group

Role Description

We’re looking for experienced outbound call centre professionals to join our high-performing Customer Care team at Audika Australia. If you’re passionate about meaningful conversations, thrive in a contact centre environment, and want to make a real difference in people’s lives, this role is for you.

As a Call Centre Representative, you’ll be the first point of contact for clients across Australia and New Zealand. You’ll use your proven contact centre skills to engage with new and existing clients, book free hearing test appointments, support clinic operations, and deliver exceptional customer service with every interaction.

• Making outbound calls as part of promotional campaigns (e.g. offering and scheduling free hearing tests, hearing aid trials, adjustments)
• Following up on leads generated from direct marketing and rebooking lapsed clients
• Booking and managing clinic appointments using our CRM and internal systems
• Accurately updating client records and ensuring all information is documented
• Handling a high volume of inbound calls from clients with empathy, accuracy, and professionalism
• Meeting and exceeding contact centre KPIs (calls per hour, bookings, quality scores)

Qualifications

• Previous contact centre, phone-based/telephone sales experience, ideally from healthcare, insurance, financial services, telecommunications, or similar sectors
• Excellent communicator who can adapt their style to each client’s needs
• Able to handle high volume of outbound calls and come from previous sales/telephone sales representative role
• Strong experience working in fast-paced, target-driven contact centre environments
• Highly proficient with CRM platforms and confident navigating multiple systems
• Strong organisational skills and attention to detail
• Thrive in a team-focused, customer-first culture
• Motivated by KPIs and take pride in achieving individual and team goals

Benefits

• A structured onboarding and training program with ongoing coaching
• Monthly and quarterly incentives based on performance
• A collaborative, inclusive, and fun workplace culture
• Access to MyRewards – exclusive discounts and wellness benefits
• Career growth opportunities within a purpose-led global organisation

Company Description

Audika is part of Demant, a world-leading hearing healthcare group that offers innovative solutions to help people with hearing loss. With over 22,000 employees globally and a presence in more than 130 countries, we’re committed to improving lives through better hearing. In Australia, Audika operates over 350 clinics, delivering high-quality care to thousands of clients every day.