[Hiring] Customer Care Coordinator @Medibank Private Limited

Role Description

Are you passionate about improving lives through exceptional customer service? Join Amplar Home Health Welcome Team as a Customer Care Coordinator and become the friendly, reliable voice our clients count on. You'll be the first point of contact for our valued customers and stakeholders—helping to connect people with the care they need.

Your Opportunity

In this frontline role, you'll deliver empathetic, timely support and ensure smooth coordination across our programs. You'll work independently and as part of a tight-knit team that values collaboration and compassion.

What You’ll Do

• Handle incoming queries via phone, email, fax, and digital channels
• Perform admin and data entry tasks using Microsoft Office and our internal systems
• Update client records, liaise with clinical staff, and track referrals
• Provide accurate info on Amplar Home Health programs
• Make outbound calls to welcome new clients and follow up on referral requests

Role Details

• Full-time permanent position
• 7-day rotating roster (Shifts between 7am–8pm SA time)
• Includes 1 weekend shift per fortnight
• Penalty rates for late shifts, weekends, and public holidays
• Work from one of our offices (Adelaide, Sydney, Melbourne, Brisbane) or enjoy the flexibility of working from home

Qualifications

• Customer-first mindset, with a passion for helping others
• Strong communicator—resilient, empathetic, and calm under pressure
• Comfortable juggling priorities in a fast-paced environment
• Confident using Microsoft Office and multiple systems
• Experience in customer service, admin, or healthcare is a bonus

Company Description

Amplar Health is committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. We welcome and encourage applications from people of all backgrounds, identities, and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.