[Hiring] Senior Customer Success Manager @Skillsoft

Role Description

Skillsoft is seeking a Senior Customer Success Manager (CSM) to work with our customers to translate business and workforce priorities into a clear success strategy. The role combines executive engagement, skills and workforce strategy, data-led value realization, commercial acumen, and cross-functional orchestration in an increasingly AI-enabled and skills-based world.

In this role, the CSM will have the opportunity to serve as a strategic advisor to a portfolio of enterprise customers, helping them maximize the value of Skillsoft’s workforce transformation and skills development solutions.

• Partner with learning, talent, HR, and business leaders to accelerate adoption, deliver measurable outcomes, strengthen retention, and identify opportunities for long-term growth.
• Own the customer success plan across onboarding, adoption, value realization, expansion readiness, and renewal.
• Partner closely with Sales, Professional Services, Product, and internal specialists to deliver a coordinated customer experience.

Qualifications

• 8+ years of experience in Customer Success, account management, consulting, Sales, or Professional Services, in enterprise software, digital learning, talent, or HR technology.
• Bachelor’s degree in business, education, or a related field, or equivalent professional experience.
• Experience managing a high-volume portfolio of 30+ enterprise customers / up to $7m book of business within an assigned territory.
• Demonstrated experience advising senior leaders and executives on learning, talent, workforce upskilling, organizational capability, or business transformation priorities.
• Strong understanding of digital learning, skills development, learning strategy, talent management, skills taxonomies, and competency development.
• Ability to interpret engagement, adoption, skills, and business outcome data and turn it into a concise, compelling value story and practical recommendations.
• Demonstrated commercial acumen, including identifying growth signals, influencing account strategy, and supporting retention and expansion outcomes.
• Strong executive communication, consulting, facilitation, presentation, and relationship-management skills.
• Effective project and stakeholder management, with the ability to prioritize across a complex customer portfolio and operate with clear follow-through.
• Critical thinking, problem-solving, and decision-making skills that balance data with responsive, independent, and solution-focused action.
• Ability to adapt to changing customer strategies, platform capabilities, team relationships, and organizational priorities.

Requirements

• Experience with Salesforce CRM and ChurnZero or equivalent customer-success platforms.
• Working knowledge of technology and developer skills, current AI trends, and their relevance to workforce development.
• Advanced PowerPoint and Excel skills, with proficiency in Word and Outlook.
• Experience working across distributed teams and engaging customers and internal stakeholders across ANZ.

Benefits

• Success will be demonstrated through measurable customer outcomes, sustained adoption, strong executive sponsorship, proactive risk management, high-quality renewal readiness, and well-qualified growth opportunities developed in partnership with Sales.

Company Description

Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce™ — humans and AI working together to drive measurable business outcomes.

• Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation.
• Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners.