[Hiring] Key Customer Success Manager @Social Discovery Group

Role Description

We are looking for a Key Customer Success Manager to join our team!

• Closely tracking and analyzing the User Experience of our Key Clients;
• Identifying any risks of client loss and suggesting retention methods;
• Showing initiative in enhancing the Customer Journey on our products;
• Actively participating in the development of systems and programs aimed at increasing the Key Clients' activity on our products;
• Effectively cooperating with other company departments to achieve goals (content group, IT, analytics department, customer support, and many more);
• Maintaining clear and informative records about Key Client experience using our services.

Qualifications

• Fluent English (Chinese or Spanish is a plus)
• Experience in an international environment, ideally working with clients
• Ability to handle time-sensitive situations and adapt quickly when circumstances change
• Strong attention to detail and the ability to process large amounts of information quickly
• Ability to come up with sound ideas and professional solutions to complex cases
• Confidence in presenting a professional opinion and persuading others of its merit
• Strong computer skills (Internet, G-Suite, MS Office)
• Insight into people and the ability to understand what they really need
• Stress resistance, a proactive attitude and a can-do mindset

Benefits

• REMOTE OPPORTUNITY to work full-time;
• The initial pay level or pay range for this role will be shared with candidates during the recruitment process and before the commencement of employment;
• Vacation: 28 calendar days per year;
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
• Bonuses up to $5000 for recommending successful applicants for positions in the company;
• 50% payment for professional training, international conferences, and meetings;
• Corporate discount for English lessons;
• Health benefits: up to $1,000 gross per year for health insurance or doctor's fees for yourself and close relatives (spouse, children);
• Workplace organization: reimbursement of workplace costs up to $1000 gross once every 3 years;
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for merchandise, team building activities, massage certificates, etc.

Company Description

Social Discovery Group (SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG's products redefine the way people interact and connect with one another.

• Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world.
• We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products.
• Our international team of digital nomads works remotely from all over the world.
• We're proud to be a two-time “Great Place to Work” winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).