[Hiring] Business Development Manager @OutsourcedIn

Role Description

We are seeking an experienced and results-driven Business Development Manager to generate new business for an Australian office supplies company. This is a hands-on outbound sales role focused on cold calling, prospecting, appointment setting, preparing quotations and converting new business accounts. The successful candidate must be a confident sales hunter who is comfortable working to daily activity targets and monthly revenue goals.

Key Responsibilities

• Conduct high-volume outbound calls to prospective Australian businesses.
• Identify and approach decision-makers responsible for purchasing office supplies.
• Generate qualified leads through cold calling, email, LinkedIn and database prospecting.
• Introduce the company's products, pricing, delivery capabilities and account benefits.
• Identify customer requirements, purchasing volumes, current suppliers and buying cycles.
• Secure appointments, quotation opportunities, product trials and new customer accounts.
• Follow up prospects consistently until a clear outcome is achieved.
• Build and maintain a strong pipeline of qualified sales opportunities.
• Re-engage inactive customers and develop new revenue from dormant accounts.

Target Markets

• Corporate offices and professional services firms
• Accountants and law firms
• Construction and trade businesses
• Warehouses and logistics companies
• Medical centres, pharmacies and healthcare providers
• Childcare centres, schools and training organisations
• Retailers, resellers, wholesalers and distributors
• Real estate and property management businesses
• Hospitality and accommodation businesses
• Government and community organisations

Product Sales

• A4 and A3 copy paper
• Printer ink, toner and drum cartridges
• Thermal rolls and shipping labels
• Envelopes, stationery and general office products
• Packaging, mailing and warehouse consumables
• Cleaning and workplace supplies
• Other wholesale and commercial office supply products

Sales Process and Account Development

• Qualify prospects based on product demand, order volume and commercial potential.
• Prepare professional quotations and pricing proposals.
• Negotiate pricing and commercial terms within approved margins.
• Request current invoices or product lists to identify savings and supply opportunities.
• Arrange product samples or trial orders where appropriate.
• Convert quotations into initial orders and recurring supply accounts.
• Identify cross-selling and upselling opportunities across the product range.
• Maintain regular contact with new customers to encourage repeat orders.
• Work with customer service and operations teams to ensure smooth onboarding and delivery.

CRM and Reporting

• Record all calls, emails, meetings, quotations and follow-up activities in the CRM.
• Maintain accurate prospect information, decision-maker details and sales notes.
• Manage follow-up dates and keep the sales pipeline current.
• Provide daily and weekly reports covering activity, opportunities and results.
• Forecast expected sales and highlight risks affecting monthly targets.
• Provide market feedback regarding competitor pricing, customer demand and product opportunities.

Qualifications

• Minimum five years' B2B outbound sales experience within the Australian market—essential.
• Proven experience generating new business through cold calling and outbound prospecting.
• Demonstrated ability to meet sales activity, conversion and revenue targets.
• Strong understanding of Australian business communication and buying behaviour.
• Experience speaking directly with business owners, procurement managers and senior decision-makers.
• Strong negotiation, objection-handling and closing skills.
• Ability to prepare quotations and communicate commercial value clearly.
• Excellent spoken and written English.
• Experience using CRM systems and maintaining an organised sales pipeline.
• Ability to work independently and remain accountable for results.
• Strong Microsoft Excel or Google Sheets skills.

Preferred Experience

• Previous experience selling office supplies, paper, toner, stationery, thermal rolls, labels, packaging or workplace consumables.
• Experience selling to resellers, wholesalers, distributors or high-volume commercial customers.
• Existing knowledge of the Australian office supplies market.
• Experience managing tenders, contract pricing or recurring supply arrangements.
• An existing network of Australian business customers or procurement contacts would be highly regarded.

Personal Attributes

• Confident, persistent and commercially focused.
• A genuine sales hunter who enjoys winning new accounts.
• Comfortable making a high volume of outbound calls.
• Resilient when handling rejection and objections.
• Highly organised with disciplined follow-up habits.
• Self-motivated and capable of working without constant supervision.
• Accountable for activity, pipeline and revenue results.
• Professional when representing the business to Australian customers.
• Focused on building profitable, long-term customer relationships.

Key Performance Indicators

• Daily outbound calls and prospecting activity
• Decision-maker conversations
• Qualified leads generated
• Meetings and quotation opportunities secured
• Quotations issued
• New customer accounts opened
• Initial and repeat orders generated
• Monthly gross sales and gross-profit targets
• Lead-to-customer conversion rate
• Pipeline value and forecast accuracy
• CRM accuracy and timely follow-up
• Customer retention and account growth

Required Technology

• A reliable computer or laptop
• Stable high-speed internet
• A professional and quiet home-working environment
• A quality headset suitable for outbound sales calls
• Reliable backup arrangements for internet or power interruptions

How to Apply

Please submit your résumé together with a short cover letter outlining:

• Your B2B outbound sales experience in Australia
• The industries and products you have sold
• Your cold-calling and new-business development experience
• Examples of sales targets and results achieved
• Your experience using CRM systems
• Any experience within office supplies, wholesale or distribution

Only candidates with at least five years of relevant Australian B2B sales experience will be considered.