[Hiring] System Support Specialist I @North Wind Group
Feb 08, 2025 - North Wind Group is hiring a remote System Support Specialist I. 💸 Salary: competitive pay and benefits package. 📍Location: USA.
Role Description
The Systems Support Specialist is a technical writing and business process improvement role. The Systems Support Specialist provides support and works with the entire organization, assisting with various documentation assignments, technical writing, and other project activities within the organization. The Systems Support Specialist will help drive this evolution by supporting the managers, project managers, and software engineers with all phases of Information Technology work and deliverables.
- Provide documentation support including development and writing of IT documents
- Analyze the organization's documents and documentation process
- Assist with all aspects of documentation within the projects and organization
- Develop and maintain positive working relationships with the Information Management team and customers
- Communicate effectively, verbally and in writing
- Exercise sound judgment and discretion
Typical duties and responsibilities could include:
- Analysis and verification of all required IT project documentation
- Assist and initiate the writing of all software lifecycle documentation
- Business process analysis and creation of process flow charts, data flow diagrams, and system integration diagrams
- Assist and support Project Managers in customer and project meetings with requirements gathering and action tracking
- Assist with the writing of software application test scripts
- Assist and initiate the writing of user manuals
- Support document release process
- Support of required status reports and documents including weekly reports
- Perform all work safely and in compliance with environmental obligations using the core functions and core elements of the Integrated Safety Management System/Environmental Management System (ISMS/EMS)
- Work directly with all levels of software engineers, project managers, managers, and software quality engineers
Qualifications
- Bachelor's Degree in business administration, communications, computer science, or other relevant area of study
- Basic knowledge and experience in technical writing
- Basic knowledge and experience in technical editing
Requirements
- Proven strong organizational skills, as well as working under tight deadlines
- Commitment to teamwork and collaboration grounded in empathy
- Passionate about clear communication, comfortable with written and verbal communications mediums
- Highly self-motivated and self-directed
- Vision and mindset to identify, handle, and resolve problems quickly
- Lifelong learner who displays adaptability in changing circumstances
- Professionalism and analytical skill around office procedures and equipment
- Ability to navigate problems and work independently, with some general supervision
- Proficient in the advanced use of Microsoft Windows, Word, Excel, and Adobe Acrobat Professional
- Familiar with software quality assurance and software testing principles
Benefits
- Competitive pay and benefits package including health, life, and disability insurance
- 401(k) with company match
- Generous paid leave
- Tuition reimbursement for eligible employees
- Commitment to employee wellness, professional development, and work-life balance
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
competitive pay and benefits package
|
Remote
Location
USA
|
|
Job Type
full-time
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Posted
Feb 08, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
