[Hiring] Shop Operations Coordinator @Podean

Role Description

We are seeking an experienced Shop Operations Coordinator to support the day-to-day execution of marketplace operations across Amazon, Walmart, Target, TikTok Shop, and other leading eCommerce platforms. This role is responsible for ensuring operational excellence through product catalog management, shop onboarding, backend maintenance, and proactive monitoring of shop health. The ideal candidate is highly organized, detail-oriented, and passionate about delivering seamless marketplace operations while partnering with cross-functional teams to drive client success and operational efficiency.

• Execute shop onboarding tasks and launch readiness checks
• Set up and maintain products, variants, bundles, attributes, and listing quality
• Maintain backend product data hygiene and shop organization
• Monitor shop health, policy issues, violations, and operational risks
• Check for stock, logistics, refund, order, and system issues that require follow-up
• Update operational data points in the Command Center and internal trackers
• Handle standard fixes and route non-standard issues to the right owner
• Support system accuracy across shop backend tools and reporting inputs
• Maintain repeatable setup standards and QA checklists

Qualifications

• E-Commerce Backend & Marketplace Expertise: Proven proficiency in managing shop backends (TikTok Shop, Seller Center, Shopify), with a deep understanding of product catalog management, including variant setup, bundles, and listing quality optimization.
• Data Integrity & Operational Hygiene: Strong track record of maintaining high-quality backend data, performing regular system audits, and ensuring 100% accuracy in operational trackers and command center dashboards.
• Shop Health & Compliance Management: Demonstrated ability to monitor account health proactively, identify policy violations or operational risks, and execute timely resolutions to maintain store compliance and integrity.
• Process Rigor & Quality Control: Experienced in establishing and adhering to repeatable setup standards and QA checklists to minimize listing error rates and reduce client escalations.
• Technical Problem-Solving & Triage: Skilled in navigating operational bottlenecks—such as stock, logistics, refund, or system integration issues—and effectively routing non-standard complexities to appropriate internal stakeholders.

Benefits

• Competitive compensation - aligned to experience and market benchmarks
• Global collaboration - working with experts across regions and time zones
• Career growth and development - opportunities to evolve as we scale
• 5-Year Sabbatical + Travel Stipend - After your 5-year anniversary, take a fully paid month-long sabbatical, plus a travel reimbursement to make your experience restorative and inspiring
• Positive-energy culture - grounded in respect, inclusion, and accountability
• Meaningful impact - helping some of the world’s most progressive brands grow