[Hiring] Head of Global Logistics @Who Gives A Crap

Role Description

Delivering a bulky box of toilet paper from our warehouse to a customer’s doorstep is a complex operational challenge, and one of our biggest levers for environmental impact. The way we architect our global logistics network will define our sustainability footprint, customer experience, and commercial strength - which means donations - in a major way.

As our new Head of Global Logistics, you will take end-to-end ownership of warehousing and last-mile delivery across Australia, the US, the UK and Europe, while guiding expansion into scaling markets like Canada. Reporting to our Chief Supply Chain Officer and partnering closely with our GM of Supply Chain Operations, you will lead established regional Logistics Managers, their teams and partners across UK, Ireland, Europe, USA, Canada and Australia. Your mission: elevate their strong existing local foundations into a unified global strategy, sharpening commercial rigor and setting a clear trajectory for the function that meets the needs of our hugely ambitious next phase of global growth.

If you worked here this past month, here are some things you might have been involved in:

• Supported the expansion of our UK 3PL model, including contracting and integrating our new partner, with no gap in service for customers.
• Shaped the logistics design for a major retail growth push in the USA, and helped build the commercial models for an upcoming US retail range review.
• Partnered with Finance on our reporting architecture, and explored how AI can give us deeper insight into cost drivers.
• Supported your in-market team through a major carrier RFP and negotiation, then took the Exec team through the final decision criteria, showing how the decision ladders to our 5-year strategy and what our volume growth and partnership mean for us and the partner.
• Coached your team through a rate review negotiation with an existing 3PL.
• Coached regional leads as they build business cases, such as expanding a dedicated, branded electric vehicle fleet for last-mile delivery.
• Brought the logistics cost perspective into product design conversations with our commercial team, such as the cost impact of pack size, before the design is locked.
• Identified AI optimisation opportunities across your team and across our global tech stack.

Qualifications

• You think in cost per order, not cost per truck.
• You understand the economics of last mile delivery and warehousing at a level that goes deep into the cost drivers and market economics.
• You can decompose cost per order into its levers, model what a network design choice does to it, build a capital business case, and walk into a carrier negotiation with a genuine point of view on the other side’s cost structure.
• You’ve made structural calls before; aggregator versus direct, make versus buy, whether an automation investment stacks up, and you’ve lived with the consequences.
• You can hold a five-year view and a next-quarter view at the same time, and you drive a metrics and insight led culture across your teams and partnerships.
• You lead leaders, and you play well with peers.
• Leading three established regional Logistics Managers across distinct global markets, your mission is to empower local ownership while providing a unified global vision, commercial rigor, and clear operational standards.
• You excel at coaching high-performing talent, keeping senior team members challenged, engaged, and motivated.
• You build with AI, you don’t just use it.
• You lead and inspire your team to design workflows and processes that make them faster and more capable, building a culture of learning, testing and documenting AI-enabled ways of working.
• You give a crap.

Benefits

• Competitive, market informed salaries.
• Meaningful support towards healthcare for our team around the world.
• Generous paid leave.
• Tailored learning and development opportunities.
• Free toilet paper.