[Hiring] Supply Chain & Operations Manager @Super Speciosa

Role Description

We are hiring a Supply Chain & Operations Manager to oversee supply planning and operational execution across our growing portfolio of consumer brands. This is a hands-on role reporting directly to the CEO, with no direct reports.

• Manage the flow of products from demand planning and purchase orders through manufacturing, quality release, warehousing, and fulfillment.
• Coordinate packaging artwork and manage relationships with contract manufacturers and third-party logistics providers.
• Own brand-side quality and compliance decisions.
• Identify opportunities to reduce fulfillment and shipping costs.
• Primary objective: Keep products in stock while managing inventory and working capital responsibly and maintaining product quality and compliance.

Qualifications

• At least 4 years of experience in supply chain, operations, purchasing, production planning, inventory management, logistics, or a related role.
• Direct experience managing both contract manufacturers and third-party logistics providers (3PLs).
• Strong analytical skills and the ability to translate sales and inventory data into purchasing decisions.
• Experience creating and managing purchase orders and reconciling them against receipts and invoices.
• Familiarity with dietary supplement cGMP requirements under 21 CFR Part 111.
• Sound judgment and willingness to own quality and compliance decisions.
• Strong project-management, organizational, and communication skills.
• Excellent attention to detail and consistent follow-through.
• Comfortable working across several internal teams and external partners in a globally distributed team.
• Strong spreadsheet skills and the ability to learn inventory, ERP, accounting, and warehouse systems.
• Availability to work 9:00 a.m.–5:00 p.m. Eastern Time, with some flexibility.
• Strongly preferred: Experience in supplements.

Requirements

• Monitor inventory, sales velocity, open orders, and projected stock coverage by SKU.
• Forecast demand using sales history, seasonality, promotions, and known business needs.
• Identify potential stockouts early and take action to prevent them.
• Prepare and submit purchase orders with appropriate quantities and delivery dates.
• Maintain healthy inventory levels without tying up unnecessary cash.
• Track purchase orders from placement through production, quality release, receipt, and reconciliation.
• Serve as the primary operational contact for contract manufacturers and key suppliers.
• Obtain clear commitments for production schedules, quantities, pricing, and availability dates.
• Monitor production progress and escalate delays or constraints that could affect product availability.
• Coordinate production priorities, new product launches, reformulations, and product transitions.
• Reconcile ordered, produced, released, and received quantities.
• Work with Accounting to resolve invoice discrepancies and coordinate payments.
• Own brand-side quality and compliance decisions for products made by contract manufacturers.
• Apply familiarity with dietary supplement current good manufacturing practices (cGMP).
• Review manufacturer quality documentation and testing against established product specifications.
• Oversee label and packaging compliance reviews.
• Maintain lot traceability, complaint records, and recall readiness.
• Document quality decisions and ensure manufacturers, warehouses, and internal teams act on the correct product status.
• Coordinate packaging artwork for new products, updates, and reorders.
• Manage timelines across internal teams, designers, printers, packaging suppliers, and manufacturers.
• Maintain organized records of approved artwork, packaging specifications, proofs, and production files.
• Ensure the correct approved materials are used for each production run.
• Manage the operating relationship with the company's third-party logistics provider.
• Monitor receiving, inventory accuracy, fulfillment speed, damages, backorders, and shipping exceptions.
• Reconcile warehouse receipts against purchase orders and manufacturer shipment records.
• Resolve discrepancies involving inventory counts, product status, damaged goods, or missing receipts.
• Establish clear service expectations and escalation procedures with logistics partners.
• Analyze fulfillment, parcel, freight, packaging, and accessorial costs.
• Identify opportunities to reduce shipping costs while maintaining acceptable delivery times and customer service.
• Evaluate carrier mix, service levels, packaging dimensions, shipment consolidation, and order routing.
• Review parcel, LTL, and other freight options for wholesale shipments.
• Audit logistics charges and investigate recurring billing or service issues.
• Maintain reliable records of inventory, purchase orders, production status, receipts, and remaining balances.
• Provide clear reporting on stock coverage, at-risk SKUs, open orders, delivery commitments, and purchasing needs.
• Create practical processes and documentation that can scale with the business.

Benefits

• Health and dental insurance
• Paid time off (PTO)
• Paid holidays
• Remote work with a globally distributed team