[Hiring] Director of Property Claims Operations @Zenith Insurance Company

Role Description

This position is responsible for the strategic and operational leadership, and claims performance of the property claims department.

Note: This role is ideally based near one of Zenith's California office locations, but we are open to fully remote candidates residing in California.

• Directs, controls, and monitors the coverage, liability, and damage investigation and determination, negotiation strategy and resolution of all claims within specialty area.
• Provides effective leadership and technical advice to all claims professionals on the team, including leadership and understanding of industry data and trends, and new legal issues as necessary.
• Ensures all claims professionals demonstrate technical and customer service excellence.
• Conducts claim file reviews or inspections for quality control and performance evaluation purposes, and initiates corrective actions as necessary.
• Ensures compliance with state and federal laws and regulations, company best practices, corporate values, and communications.
• Performs typical supervisory duties, such as hiring, motivating, coaching, retention, ongoing training and development of associates. Directs the hiring, supervision, training, and promoting of candidates.
• Evaluates performance according to established corporate standards of performance. Prepares performance appraisals and recommends salary actions in accordance with company policy.
• Works with defense counsel as necessary to expedite claim resolution, and manage LAE.
• Leads the development of initiatives, efficient processes and procedures, to deliver exceptional claims service in response to customer needs and industry trends, and strengthen operational performance.
• This will include the development and implementation of technologies including AI.
• Establishes Best Claims Practices, policies and procedures, and claims system “rules.”
• Works productively and harmoniously with others on a consistent basis.
• Responds positively to direction and feedback on performance.
• Consistently maintains professional and appropriate demeanor.
• Performs other duties as assigned.

Qualifications

• Bachelor’s Degree or equivalent combination of training or experience Required.
• 5+ years managing Property Claims team(s) required.

Requirements

• Exceptional written and verbal communications, organizational and time management skills.
• Ability to analyze data and interpret complex claim information or legal issues, reports, or key metrics that impact operational performance and results.
• Fully competent with MS Office suite of products, Xactware products and familiarity with emerging AI products.
• Must have advanced knowledge of commercial and farm claim related issues and policy coverage contracts, including DOI claim regulations.
• Must possess advanced knowledge of the claims legal process, understanding of relevant case law or claim related regulations, leadership and technical claims issues, procedures, processes, best practices and strategies.

Benefits

• Medical, Dental and Vision Insurance.
• Flexible Spending Accounts.
• Paid Parental Leave.
• Life, AD&D and Disability Insurance.
• 401(k), Employee Share Purchase Plan (ESPP).
• Education and Training Reimbursement.
• Paid Leave: 3 weeks/year Vacation, 2 weeks/year Sick Leave.
• 10 paid Company Holidays, 2 Personal Days, 2 Floating Holidays.
• Employee Assistance Program (EAP).