[Hiring] Desk Property Claims Adjuster @Preferred Mutual Insurance Company

Role Description

Alleviate the impact of adversity during challenging life events by the prompt investigation and resolution of claims. Supports and contributes to the Claims Department and Company’s missions, visions, values, and goals.

Key Capabilities for Success

• Evaluate files for the accurate and timely reserving of claims in accordance with the Preferred Mutual reserving philosophy.
• Appropriately manage indemnity and loss expenses.
• Conduct thorough and timely investigation to determine liability and claim valuation.
• Treat customers in a proactive and responsible manner.
• Adjust schedule as needed to accommodate customer needs and/or fluctuations in work volume.
• Leverage technology as a critical component in achieving efficiencies and delivering superior customer service.
• Handle claims of moderate severity and complexity, with authority up to $45,000.
• Display an understanding of avenues of contribution and recovery by third parties and take appropriate action when necessary.
• Resolve claims promptly and fairly in a manner that is reflective of coverage, liability, and damages.
• Demonstrate an understanding of claim procedures and file administration for proper file documentation and claim reporting.
• Demonstrate an understanding of products and coverages offered by Preferred Mutual.
• Meet file quality standards as determined by internal and external audits.
• Maintain workload in accordance with Key Performance Driver standards.
• Develop an understanding of fraud indicators.
• Recognize key data points within the claim management and other systems and utilize the data to make informed decisions and reach better claim resolutions.

Functional Area Responsibilities

• Handles low to moderate complexity losses, understands and displays a working knowledge and understanding of building materials and construction techniques.
• Knowledge of all Personal Lines policies and an understanding of Commercial Lines policies with the ability to recognize when additional coverages, endorsements, and exclusions may apply.
• Engages opportunities to build relationships with existing internal/external business partners.
• Provides a positive customer experience while closely partnering with Independent Adjusters and other stakeholders to deliver an exceptional customer experience on first party property damage claims.
• Participates in discussions with Marketing and Agency personnel.
• Thoroughly reviews reports from Independent Adjusters and other vendors to make an accurate and consistent coverage position.
• Recognizes the steps to take to review an estimate for accuracy.
• Recognizes appropriate timing and triggers for necessary reserve changes.
• Ability to independently draft basic coverage position letters, identifying most coverage issues and most of the applicable policy citations.
• Actively identifies and pursues all avenues of contributions and recovery by third parties.
• Handles litigated or potentially litigated files and coordinates management involvement.
• Participates in training efforts for new hires and existing staff.

Qualifications

• High School Diploma or Equivalent.
• Bachelor's degree preferred.
• 2 or more years of experience in Homeowners and Commercial Property claim handling and processing.
• Progress toward attaining one professional designation preferred (i.e., AIC, CPCU, SCLA).
• Exceptional active listening skills paired with effective oral and written communication skills.
• Make timely, definitive, and fact-driven decisions.
• Strong time and project management skills that support continued process improvement.
• Skilled at collaboration, group decision making, problem solving, and negotiation.
• Pursues duties and interactions with integrity.
• Proficient in technology platforms utilized by Preferred Mutual (including but not limited to Windows, Microsoft Office Suite, Outlook, and Internet-based applications).

Benefits

• Short-term disability, long-term disability, and life insurance coverage are provided at no cost.
• Optional benefits include enhanced life insurance and critical illness plans.
• 401k plan with an employer contribution that you will receive regardless of your own contribution to the plan.
• A cash-balance pension plan.
• Student Loan Repayment Assistance.
• A short-term incentive plan for all employees.
• Generous paid time off, offering 25 days at hire (prorated based on start date for the first year).
• 7 days of paid sick leave.
• 10 paid company holidays.
• Personalized paid time off after 3 years!
• Access to 26 sessions with a BetterHelp therapist each year for you and up to 5 dependents.
• Access to Family First, a team of care experts who can provide you and your loved ones 1:1 assistance with a variety of caregiving solutions.
• Medical, dental, and vision coverage options begin on the first day of employment.
• Health Savings Accounts (with a generous employer contribution!).